Truist · 3 months ago
Production Support Engineer II
Raleigh, NC
Full-time
Onsite
Mid, Senior Level
4+ years expTruist is a financial services company, and they are seeking a Production Support Engineer II to provide day-to-day support for business-critical systems. The role involves ensuring operational stability, quickly resolving incidents, and collaborating with cross-functional teams to maintain system performance and implement process improvements.
BankingFinanceFinancial Services
Responsibilities
Identify, troubleshoot, and resolve lower to medium-priority technical issues with guidance from senior engineers, ensuring minimal disruption to business operations
Support day-to-day monitoring of system performance and use monitoring tools (e.g., Splunk, Dynatrace, CloudWatch) to detect anomalies and take corrective actions
Collaborate with cross-functional teams to resolve technical incidents and escalate higher-complexity issues to senior engineers as needed
Assist in automating routine production support tasks by developing or modifying scripts and tools
Maintain documentation for production issues, troubleshooting steps, and system configurations, contributing to the shared knowledge base
Participate in incident, problem, and change management processes, following ITIL best practices
Perform root cause analysis for recurring issues and assist senior engineers in implementing permanent fixes to improve system stability
Support the implementation of process improvements to enhance system performance and minimize downtime
Assist with mentoring and supporting junior-level engineers, providing guidance as needed
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field
Four to eight years of experience in production support, systems engineering, database engineering or related technical roles
Experience with IT Service Management (ITSM) tools such as ServiceNow with solid understanding of incident, problem, and change management processes
Proficiency in using monitoring tools like Splunk, Dynatrace, or CloudWatch to detect and resolve system performance issues
Strong analytical and problem-solving skills, with the ability to assist in root cause analysis and incident resolution
Ability to work independently on lower-to-medium priority incidents and escalate complex issues when necessary
Preferred
Minimum of 4 years of experience as an application system administrator, software engineer, and/or application developer
Experience with Oracle Financial Services Analytical Applications (OFSAA) as a system administrator or developer. Prefer individuals that also have experience with either Oracle Hyperion Financial Management or Oracle Data Relationship Management (DRM)
Demonstrated experience maintaining applications in Linux or AIX and Windows
Previous experience supporting mainframe-based applications that depend on COBOL programs and CICS
Proven ability to automate tasks via UNIX shell scripting or PowerShell
Some exposure to ETL tools like Informatica Power Center
Experience with enterprise scheduling software like CA ESP Workload Automation
Familiarity with cloud technologies, such as AWS, Azure, or GCP
Experience using web servers, application containers, caching technologies. Solid knowledge of relational database design and development (SQL, stored procedures, data modeling)
Experience with build tools, such as Git, Maven, and Jenkins. Proven ability to write comprehensive unit and integration tests
Familiarity with supporting Agile team/processes
Benefits
Medical
Dental
Vision
Life insurance
Disability
Accidental death and dismemberment
Tax-preferred savings accounts
401k plan
10 days of vacation
10 sick days
Paid holidays
Defined benefit pension plan
Restricted stock units
Deferred compensation plan
Company
Truist
Truist is the sixth-largest commercial bank in the U.S.
10001+ employees
H1B Sponsorship
Truist has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (313)
2024 (247)
2023 (288)
2022 (275)
2021 (278)
2020 (270)
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-01Seed
Leadership Team
Michael Maguire
Chief Financial Officer
James Cordovana
SVP of Cloud Security Enterprise Architect
Recent News
Maryland Daily Record
2026-01-03
Company data provided by crunchbase