Touro University · 3 weeks ago
Jr. Network Technician
Vallejo, CA
Full-time
Onsite
Entry Level
$58K/yr - $69K/yr
5+ years expTouro University is seeking a Jr. Network Technician to maintain and troubleshoot computer networks both onsite and remotely. The role involves managing network devices, monitoring performance, implementing security measures, and providing desktop support.
Higher Education
Responsibilities
Manage, configure, and maintain network devices including routers, switches, and firewalls as directed
Monitor network performance using tools such as 7Signal/SapphireEye and AeroHive/Extreme Wi-Fi to optimize connectivity across campus
Implement security measures using FortiNAC and other tools to safeguard the network against threats
Implement changes for requested network connectivity to ensure access and/or business continuity
Troubleshoot network issues, providing timely solutions to minimize downtime and maintain high service levels
Act as a backup for other IT departments across the Touro system, providing cross-functional support in areas such as documentation, network management, and user support
Assist in creating and maintaining comprehensive documentation and project plans to ensure consistency and knowledge sharing across the team
Knowledge of using ServiceNow or similar ticketing system for incident management response
Respond to user inquiries and resolve technical issues in a timely manner
Technology troubleshooting in complex environments
Install, configure, and troubleshoot hardware and software
Provide support & training for printers, and mobile devices (Mac & Windows)
Maintain accurate documentation of support activities and solutions provided
Work with external vendors to support hardware and software
Supported include, but are not limited to: Metabolic Research Center, Pharmacy Practicum & Research Labs, Mass Spectrometry & NMR Research Labs
Qualification
Required
Bachelor's Degree or five (5) years relevant work experience
Experience working within academic or related service environments
Experience working as part of a local and enterprise service team
Hands-on experience with configuration, maintenance, and monitoring switches, routers, network appliances, firewalls, network interfaces, and print sharing devices
Hands-on experience with Dynamic Host Configuration (DHCP), Directory Name Services (DNS)
Hands-on experience with VLAN Configuration, routing tables
Hands-on experience with network performance monitoring and coordination of preventive maintenance planning
Hands-on experience with wireless networks and solving related network issues
Experience in making technology recommendations to address problems or needs
Working 100% on site at our Vallejo, CA location
High degree of professionalism and integrity
Excellent customer service skills
Excellent problem-solving skills and proven ability to follow through on requests
Ability to follow established institutional policies, processes, and procedures
Excellent verbal and written communication skills
Ability to work as part of a team, and to work independently as needed
Demonstrated success working in multiple task environments with shifting priorities
Ability to propose creative solutions for aging mission critical hardware and software
At least introductory level project management skills
Must demonstrate computer connectivity troubleshooting abilities
Must demonstrate computer hardware and software troubleshooting abilities
Must have Microsoft 365 experience (Office Suite, OneDrive, SharePoint, Teams, etc.)
Must have experience with Zoom
Must have the ability to solve problems when there may be limited information
Must have the ability to interpret instructions from different sources
Must demonstrate flexibility, adaptability, and creativity
Must have strong organizational skills
Must be able to work with and effectively present information to managers, faculty, and students
Ability to clearly explain service issues, effectively answer questions, and write content understandable to non-technical audiences
Ability to read/ understand technical periodicals, professional journals, technical procedures, and governmental regulations (FERPA and HIPAA)
Preferred
Preferred certifications: CompTiaa: Network + and Security+; CISCO: CCST, CCNA, CCNP
Company
Touro University
Touro University is a Jewish-sponsored independent institution of higher and professional education.
1001-5000 employees
H1B Sponsorship
Touro University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (5)
2023 (8)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Mike Newman
Senior Vice President, General Counsel & Chief Compliance Officer
April DeMito
Nursing Director MSN/FNP Program, Chief Nursing Officer Touro College Illinois
Recent News
2025-09-19
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