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First Advantage · 1 month ago

Employee Experience Specialist, Global Customer Care (US Remote)

United States

Full-time

Remote

Entry, Mid Level

$60K/yr - $75K/yr

2+ years exp

First Advantage is a leading provider of mission-critical background screening solutions. They are seeking an Employee Experience Specialist in Global Customer Care to enhance employee engagement and organizational effectiveness through communication and collaboration with cross-functional teams.

Human ResourcesRecruitingSkill Assessment

Responsibilities

Facilitate Engagement Activities: Organize and implement engagement initiatives within the Customer Care department to promote team cohesion, morale, and overall employee satisfaction

Manage and Optimize Employee Engagement Platform: Partner with cross-functional stakeholders to successfully implement, maintain, and continuously improve the Employee Engagement Platform (e.g., Amplifai), ensuring alignment with organizational goals and delivering a seamless user experience

Cross-Functional Collaboration: Work closely with leadership and various departments to assess the impact of engagement activities and analyze financial costs associated with these initiatives

Generate Impactful Communications: Develop and disseminate clear and engaging communications related to key announcements, new activities, and other relevant updates within the Customer Care team

Communications Calendar Management: Collaborate with key stakeholders to create, maintain, and adhere to a formal communications calendar that ensures timely and consistent messaging across the organization

Feedback and Improvement: Gather feedback from employees regarding engagement initiatives and communications, using this data to recommend improvements and enhancements

Reporting: Prepare regular reports on engagement activities and communication effectiveness, providing insights and recommendations for leadership

Qualification

Employee EngagementCommunications ManagementMicrosoft Office SuiteOrganizational SkillsTeam CollaborationProblem-SolvingWritten CommunicationVerbal Communication