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Providence Health & Services · 3 weeks ago

Senior Service Engineer IS - ServiceNow, Virtual

United States

Full-time

Remote

Senior Level

$61.31/hr - $104.39/hr

5+ years exp

Providence Health & Services is a comprehensive health care organization that emphasizes patient-focused care. They are seeking a Senior Service Engineer to partner with various teams to enhance large-scale services, define the ServiceNow vision, and ensure high-quality solutions that improve caregiver satisfaction.

Health CareHospitalInsuranceMedicalNon ProfitPersonal Health

H1B Sponsor Likely

Responsibilities

Partner with developers, testers, and program managers early in the development process to design, operate, and continuously improve large-scale services that empower IS, non-IS, and clinical caregivers

Define the ServiceNow vision and roadmap, leveraging technical expertise to provide strategic guidance to stakeholders and drive initiatives that achieve KPIs for quality, cost efficiency, and caregiver satisfaction

Advise on requirements and best practices to engineer resilient, secure, and high-performance solutions

Own problems end-to-end—solving them once and for all

Drive innovation, optimize resources, and contribute to disaster recovery readiness, while ensuring every release is predictable, reliable, and high-quality

Troubleshoot complex issues, design scalable systems, and make a measurable impact on caregiver experience

Qualification

ServiceNowAutomationResilience modelingRoot cause analysisBack-end developmentData analysisProblem solvingTeam collaborationCommunication skills

Required

Bachelor's Degree: Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience

5 or more years of related experience

Experience in automation, specifically related to deployment, recovery, or other manual processes

Experience with n-tier solutions

Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)

Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations

Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements

Experience leveraging data and metrics to drive behavior, process, and priority decisions

Experience using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis

Preferred

Experience in a Healthcare environment

5 or more years of back-end ServiceNow experience

Incorporating best practices and standards into designs for high-performance, manageable services

Expertise in diagnosing and resolving complex, unexpected service issues

Ownership of problems end-to-end, applying root cause analysis and delivering permanent solutions

Skill in analyzing KPIs, usage scenarios, and feature releases to recommend capacity requirements

Ensuring reliability, resilience, and security of production solutions

Benefits

Retirement 401(k) Savings Plan with employer matching

Health care benefits (medical, dental, vision)

Life insurance

Disability insurance

Time off benefits (paid parental leave, vacations, holidays, health issues)

Voluntary benefits

Well-being resources

Company

Providence Health & Services

Glassdoor3.6

At Providence, our strength begins with understanding.

Founded in 1859

Renton, Washington, USA

10001+ employees

https://www.providence.org/

H1B Sponsorship

Providence Health & Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (35)

2024 (28)

2023 (34)

2022 (39)

2021 (26)

2020 (21)