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Citizens · 3 days ago

Onboarding Product Manager

Johnston, RI

Full-time

Hybrid

Senior Level

$165K/yr - $200K/yr

5+ years exp

Citizens is seeking a seasoned Senior Product Manager to lead Omni-Channel Customer Onboarding and reimagine the customer account setup experience. The role involves driving product strategy, managing cross-functional teams, and ensuring successful product delivery that meets customer needs and business objectives.

BankingCredit CardsFinancial ServicesFinTechRetail

H1B Sponsor Likely

Responsibilities

Product Strategy: Lead the development and execution of product strategies for improving the onboarding experience, aligning with the bank's goals and customer needs. Challenge the status quo in driving innovation and find sustainable value creation opportunities. Drive short-term objectives and long-term vision fueled by deep understanding of customer needs

Roadmap Management: Own the product roadmap, prioritizing features and enhancements based on customer feedback, market research, and business priorities

Cross-Functional Collaboration: Collaborate closely with engineering, design, marketing, our branch-retail network and other stakeholders to develop and enhance onboarding experience, ensure alignment, successful product delivery and end-to-end experience management

Product Development: Oversee the entire product development lifecycle from concept to launch to ongoing optimization, ensuring high-quality deliverables on time and within budget. Understand how your products fit into the larger ecosystems and anticipate impacts from changes in other parts of the business, partnering to evaluate tradeoffs of technical decisions and customer experience impacts

Continuous Improvement: Continuously seeking ways to enhance the onboarding experience through innovation and iteration based on customer feedback and market insights

Market Research: Conduct market research to identify opportunities, assess competition, and gather insights to inform product decisions

Testing and Optimization: Build robust test & learn agendas and analyze user data to optimize the onboarding experience and improve new customer primacy and retention

User Experience: Champion the user experience, ensuring products are intuitive, user-friendly, and deliver exceptional value to customers

Metrics and Analysis: Define key performance indicators (KPIs) and analyze product metrics to measure success and drive continuous improvement (e.g., time from open to account usage, customer satisfaction scores, new-to-bank call volumes). Take actions to address any issues or opportunities for improvement, refining your roadmap as the data dictates. Transform customer insights into actionable strategies

Regulatory Compliance: Ensuring that onboarding solutions comply with relevant banking regulations and data privacy laws while also pushing the envelope to build an optimal experience that maximizes opportunity while minimizing risk

Stakeholder Communication: Communicate product plans, progress, and results to executive leadership, stakeholders, and cross-functional teams. Rally teams around your product vision and influence prioritization across partner teams

Team Leadership: Provide mentorship and guidance to junior product managers and cross-functional team members, fostering a culture of collaboration and innovation

Qualification

Product ManagementAgile MethodologiesCross-Functional CollaborationJIRAConfluenceAnalytical MindsetCustomer-Centric ApproachLeadership SkillsCommunication SkillsProblem Solving

Required

Bachelor's degree in business, computer science, engineering, or related field; MBA or advanced degree preferred

5-7 years of experience in product management, with a proven track record of delivering successful products in a fast-paced environment

Strong leadership and communication skills, with the ability to influence and collaborate effectively across functions and levels of the organization. Ability to circumvent roadblocks and build advocates for your vision across an organization

Deep understanding of product management methodologies, including Agile, Scrum, and Lean

Experience with product management tools such as JIRA & Confluence

Analytical mindset with the ability to use data to make informed decisions and drive product improvements

Passion for technology and innovation, with a customer-centric approach to product development. Ability to bring teams together to problem solve what is possible

Experience managing multiple pods/squads simultaneously and mobile app development teams. Ability to drive teams toward common goals and put the team before yourself

Comfortable with ambiguity and a hunger to learn and tackle new challenges

Benefits

Comprehensive medical, dental and vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees

https://www.citizensbank.com/

H1B Sponsorship

Citizens has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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2020 (1)