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The Wendy's Company · 3 weeks ago

IT Help Desk Analyst

Queen Creek, AZ

Full-time

Onsite

New Grad, Entry Level

$23/hr - $25/hr

Wendy's is a restaurant franchise looking for an IT Help Desk Analyst to assist in installing and supporting networks across multiple locations. The role involves supporting users, repairing and upgrading systems, and providing both remote and onsite assistance as needed.

Food and BeverageRestaurantsSnack Food

H1B Sponsor Likely

Responsibilities

Support the NCR Aloha POS systems

Support users and restaurant locations (our customers) via the phone, remotely accessing user/restaurant workstations with LogMeIn, and onsite visits

Repair and upgrade computers and laptops as needed. Build and deploy new systems when required

Install software applications to IT department specifications

On-call rotation: providing remote and onsite support after normal business hours as needed. This is a seven-day responsibility – most of which is on the weekend

Pull and terminate network cable runs and camera cable runs as needed

Install network cabinets and network related equipment

Support our digital surveillance environment (cameras, DVRs, etc.)

Assist the Director of IT with various projects

Qualification

Windows 11/10PC hardware repairBasic networkingA+ certificationHelp Desk Ticketing SystemMS Office SuiteCustomer service skillsTeam playerSelf-motivated

Required

Support the NCR Aloha POS systems

Support users and restaurant locations (our customers) via the phone, remotely accessing user/restaurant workstations with LogMeIn, and onsite visits

Repair and upgrade computers and laptops as needed

Build and deploy new systems when required

Install software applications to IT department specifications

On-call rotation: providing remote and onsite support after normal business hours as needed

Pull and terminate network cable runs and camera cable runs as needed

Install network cabinets and network related equipment

Support our digital surveillance environment (cameras, DVRs, etc.)

Assist the Director of IT with various projects

Windows 11/10, reinstall OS on laptops/desktops via Microsoft's installation process or an imaging process

PC hardware repair experience

MS Office Suite Products

Basic network, TCP IP V4, POE Ethernet switch, Wi-Fi, router experience

Demonstrate (explain) IPV4 networks and what the different configuration components mean

Desktop/server remote control software experience

CAT 5e/6 network and camera cabling, terminating ends, testing, and troubleshooting

Knowledge of broadband circuits, analog telephone lines and troubleshooting telecom outages

General knowledge of Battery Backups (UPS), KVM devices, USB switching devices, and Multi-Function printers (scanning/printing)

Help Desk Ticketing System

Self-motivated

Be very comfortable with air and ground travel; could travel 1 – 2 weeks at a time plus day trips

Team player, personable, energetic, approachable

Ongoing willingness to learn and assist with documentation

Ability to drive a car, their own car, and has a good driving record

Outstanding and professional customer service skills; be very comfortable conversing with customers

General knowledge of tools/power tools, ladders

Ability to lift 50 lbs

Comfortable accessing building roofs

Preferred

A+ certification

Point of Sale device/system experience

Headset/Speed of Service equipment

Company

The Wendy's Company

Glassdoor3.4

The Wendy's Company serves up hamburgers around the world made with fresh, never frozen beef.

Founded in 1969

Dublin, Ohio, USA

10001+ employees

http://www.wendys.com

H1B Sponsorship

The Wendy's Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2022 (1)