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Citizens · 3 weeks ago

Go to Market Manager - Account Opening & Enablement

Newark, DE

Full-time

Onsite

Senior Level

$150K/yr - $190K/yr

6+ years exp

Citizens is seeking a passionate and proactive Program Manager to drive go-to-market success for account acquisition and onboarding experience transformation. The role focuses on orchestrating cross-functional teams and delivering integrated roadmaps to enhance customer journey transformation while ensuring program progress and transparency.

BankingCredit CardsFinancial ServicesFinTechRetail

H1B Sponsor Likely

Responsibilities

Support end-to-end delivery of complex, cross-functional programs aligned with strategic business goals

Support Product Manager leads in definition and management of program scope, partners, timelines, milestones, and deliverables

Drive solution discovery for targeted objectives and definition of partner requirements

Ensure alignment between business objectives, partner execution, and customer outcomes

Track and manage interdependencies, risks, and issues across multiple workstreams and build integrated program roadmaps

Drive delivery excellence through structured planning, execution, and continuous improvement and accountability for follow-ups across teams

Facilitate prioritization and scenario planning to support dynamic business needs

Monitor delivery KPIs and health metrics to ensure transparency and accountability

Optimize product and program launch and distribution approaches across teams

Coordinate commercialization processes across upstream and downstream partners

Drive partner forums to influence timely and recurring reinforcement of new experiences and solutions, optimizing socialization messaging and strategies

Ensure delivery appropriately equips frontline teams with tools, training, and resources to enable product vision end-to-end

Obsess over the customer journey including all brand touchpoints and environments the customer experiences

Evolve operating model of teams over time

Evaluate and elevate current processes, routines, and procedures to improve team performance

Champion change management policy adherence. Drive continuous improvement and operational optimization

Manage governance cadence and stakeholder forums

Provide proactive, efficient escalation and problem-solving support

Influence cross-team collaboration and decision-making, as well as timely delivery and impediment resolution. Champion new ways of working and problem solving across teams

Qualification

Program managementAgile deliveryJIRATableauMS ProjectAdvanced ExcelCommunication skillsAnalytical skillsConsumer banking knowledgeProblem solvingTime managementCollaborationFlexibility

Required

6+ years of experience driving expansive program management across business and technology initiatives

Strong knowledge of Agile delivery, JIRA, Confluence, and MS Teams

Excellent written and verbal communication and influence skills across all levels of management

Proven time management and organizational skills; Detail orientation and ability to manage multiple priorities effectively

Ability to work with ambiguity and persevere through roadblocks; ability to proactively take initiative and work constructively as part of a team

Strong analytical skills with the ability to identify trends and optimize outcomes

Ability to build strong relationships with multiple stakeholders while effectively managing risk, compliance, and complex program interdependencies; highly collaborative across cross-functional, diverse teams

Strong execution orientation

Ability to work in a fast-paced environment and balance/prioritize requests

Flexibility and ability to acquire new skills to keep pace with changing systems and processes

Required: Bachelor's degree in Business Administration, Organizational design or related field

Preferred

Experience in management of technology development projects & onshore-offshore resources

Experience in matrixed organizations and financial services

Proficiency in tools such as Tableau, MS Project, Planview, Advanced Excel

Consumer banking/financial product background

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees

https://www.citizensbank.com/

H1B Sponsorship

Citizens has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2020 (1)