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Citizens · 1 week ago

Sr. Product Manager – Commercial Embedded Banking

Westwood, MA

Full-time

Onsite

Senior Level, Lead/Staff, Director/Executive

$150K/yr - $199K/yr

8+ years exp

Citizens is seeking an experienced and strategic product manager to lead their innovative Commercial Embedded Banking solution, ERPConnect. The role involves shaping and executing the product roadmap while collaborating with cross-functional teams to enhance customer experience and drive continuous innovation.

BankingCredit CardsFinancial ServicesFinTechRetail

H1B Sponsor Likely

Responsibilities

Develop and execute the ERPConnect strategy for Citizens to keep and grow our client base while improving customer experiences

Oversees the integration of information reporting and payment services into non-traditional banking platforms, such as ERPs, TMS, Accounting SW, and third-party apps

Integrate Fitechs and platforms through the enablement of Citizens and third-party APIs

Identify opportunities to generate revenue through embedded banking, exploring new business models and pricing strategies

Identify and execute on Fintech partnerships to establish leadership in this space

Lead the product development and management of ERPConnect, Citizens embedded banking plug-in solution for selected ERPs and accounting SW. Manage the full product lifecycle, including roadmap, enhancements, and client onboarding

Foster a culture of innovation and high-performance leading to the development of new and impactful features

Strategy Development, and Roadmap Management

Organize technical capacity following Agile methodology

Roll Out / Product and Customer Readiness (Training Plans, Marketing Plans, Implementation Plans)

Stakeholder Management: Collaborate with internal stakeholders and vendors to gather feedback, prioritize features, and ensure alignment with business objectives

Risk / Legal: Collaborate with Risk, Legal and compliance teams to navigate regulatory and security requirements

Vendor Management

Marketing: Create compelling collateral and campaigns to promote product commercialization

Sales and Implementation/Onboarding support

Product Pricing and Billing

Team Leadership: Provide mentorship, guidance, and support to foster professional growth and excellence

Customer Engagement: Engage with customers to gather feedback, understand use cases, and prioritize feature requests to enhance customer satisfaction and loyalty

Define key performance indicators (KPIs) and monitor product performance to drive continuous improvement and achieve business objectives

Continuous Improvement: Conduct market research, competitor analysis, monitor industry advancements and technological trends to identify opportunities for product improvement and differentiation

Qualification

Embedded banking solutionsAPI BankingProduct strategy developmentOpen banking API designFintech partnershipsCommercial banking knowledgeLeadership skillsStakeholder managementRiskCompliance knowledgeMarket researchCommunication skills

Required

Proven experience (8+ years) implementing online, mobile, embedded banking solutions, or API Banking

Demonstrated success in developing and executing product strategies

Strong technical, influential, and strategic abilities to help drive the success of our enterprise initiatives

Direct knowledge of industry standards and best practices for open banking API product design, such as Open banking FDX, 2-legged and 3-legged OAuth, ERP Connectors, Account aggregators integrations, API authentication, authorization/entitlements, consent management, etc

Expertise in the delivery, market value, and industry position of a product area

Experience executing in layered, complex organizations with wide range of cross-functional stakeholders

Proven track record of identifying and executing fintech partnerships

Excellent leadership and communication skills

Ability to thrive in a fast-paced, dynamic environment

Solid understanding of commercial banking product, operations, sales, service, and technical practices

Bachelor's Degree required

Preferred

Master's Degree preferred

Benefits

Comprehensive medical, dental and vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees

https://www.citizensbank.com/

H1B Sponsorship

Citizens has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2020 (1)