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Crowell & Moring · 1 month ago

Senior Technical Trainer

1001 Pennsylvania Ave NW, Washington, DC 20004, USA

Full-time

Onsite

Mid, Senior Level

$85K/yr - $111K/yr

5+ years exp

Crowell & Moring LLP is an international law firm recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters. The Senior Technical Trainer will assess learning needs, design and implement training resources, and provide education on technology for firm employees, ensuring effective training delivery across all offices.

ConsultingLegal

Responsibilities

Trains new employees on the firm’s technology including application usage, remote access, and telephone/voicemail systems

Leads the development of written training curricula and associated materials (e.g. handouts, exercises, etc.) for current and new technology initiatives. Works with other IS trainers to develop and maintain reference guides and other documentation

Delivers user focused training through one of the following methods: instructor led, one-on-one coaching, demonstration style, webinars, micro videos and eLearning modules across all offices in a logical, accurate and effective manner

Conducts assessments to determine current and future needs in information technology training, and recommends goals, objectives and priorities

Conducts evaluations to assess effectiveness of delivery and content of training sessions and materials. Maintains records and prepares related reports

Researches, designs, develops and maintains course descriptions, course materials, full user documentation, Frequently Asked Questions (FAQs), online learning materials, class schedules, user registration, evaluation criteria, learning paths, and attendance records using the firm’s learning management system

Evaluates, tests and recommends new or upgraded hardware and software packages, based on features that best meet attorney and staff needs

Leads the coordination of training registration, scheduling, and production of materials

As directed by management, resolves and documents requests for assistance from clients experiencing problems with hardware, software, networking, and other computer related technologies in compliance with service level agreements

Consistently models the highest levels of client service orientation and professionalism

Acquires and maintains knowledge of relevant products, current support policies, and methods of support delivery

Participates in the planning and implementation of special projects as requested

Creates educational resources to include eLearning videos and guides for other departments as needed

Conducts New Hire Orientation for employees across all offices as needed

Qualification

ELearning developmentMicrosoft Office/M365Technical documentationPresentation skillsArticulateCamtasiaVyondNegotiation skillsClient serviceTeam collaborationAdaptability

Required

Ability to present complex subject matter in understandable terms to learners with diverse levels of computer experience

Demonstrated ability to communicate persuasively, both orally and in writing, on a prepared and extemporaneous basis with attorneys and staff

Must be able to relate software features to users' work environment, tasks, and objectives in an effective manner that leads to improved quality and productivity

Must possess excellent facilitation skills, presentation skills and an engaging presentation style

Demonstrated ability to make presentations to small and/or large groups in an effective manner

Demonstrated ability to develop curriculum, technical documentation, and eLearning videos. Will participate in the implementation of new training programs

Ability to participate in the planning, policy and decision making discussions involving end user training, curriculum, documentation, and deployment plans

Ability to adapt to changing priorities and maintain a productive and committed work effort, meeting deadlines and managing workload

Demonstrated ability to provide quality client service to both internal and external contacts. Requires patience, creativity and discretion

Demonstrated ability to work independently or with others in a cooperative manner, demonstrating initiative and self-motivation, to accomplish position functions and participate in team efforts

Must have sound negotiation skills and be able to develop and maintain effective business relationships

Ability to analyze and interpret information from a variety of sources, apply critical and creative thinking to draw conclusions or develop solutions to problems

Must be able to travel as necessary to conduct classroom and individual training sessions in the firm's remote offices

Must have working knowledge of eLearning/video creation tools such as Articulate, Camtasia, Vyond, Movavi, etc

Ability to safely lift, move and carry items weighing less than 50 pounds

The position requires a Bachelor's Degree in Computer Science, Information Systems or related field. Equivalent training and experience may substitute for education

The position requires a minimum of five (5) years of increasingly responsible, directly related law firm experience including demonstrated experience teaching Microsoft Office/M365 and standard legal applications to users at all skill levels. (e.g. iManage, NetDocs or other DMS, Intapp Time, Laurel AI or similar time entry, Litera ChangePro or similar redlining tool, Legal MacPac/Forte, etc.)