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Truist · 2 months ago

Production Support Engineer II

Charlotte, NC

Full-time

Onsite

Mid, Senior Level

4+ years exp

Truist Bank is seeking a Production Support Engineer II responsible for providing day-to-day support for business-critical systems. The role focuses on ensuring operational stability, resolving incidents, and collaborating with senior engineers and cross-functional teams to improve production environments.

BankingFinanceFinancial Services

No H1B

Responsibilities

Identify, troubleshoot, and resolve lower to medium-priority technical issues with guidance from senior engineers, ensuring minimal disruption to business operations

Support day-to-day monitoring of system performance and use monitoring tools (e.g., Splunk, Dynatrace, CloudWatch) to detect anomalies and take corrective actions

Collaborate with cross-functional teams to resolve technical incidents and escalate higher-complexity issues to senior engineers as needed

Assist in automating routine production support tasks by developing or modifying scripts and tools

Maintain documentation for production issues, troubleshooting steps, and system configurations, contributing to the shared knowledge base

Participate in incident, problem, and change management processes, following ITIL best practices

Perform root cause analysis for recurring issues and assist senior engineers in implementing permanent fixes to improve system stability

Support the implementation of process improvements to enhance system performance and minimize downtime

Assist with mentoring and supporting junior-level engineers, providing guidance as needed

Qualification

IT Service ManagementMonitoring toolsRoot cause analysisProduction support experienceAutomation toolsAnalytical skillsAgile familiarityBanking experienceProblem-solving skills