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Nationwide · 18 hours ago

Virtual Property Claims Adjuster I, Property - Weather (Des Moines, IA)

Des Moines, IA

Full-time

Onsite

Entry Level

1+ years exp

Nationwide is a company dedicated to helping people protect what matters most to them, and they are seeking a Virtual Property Claims Adjuster I to manage weather-related property claims. The role involves evaluating damages, determining policy coverage, and ensuring compliance while providing outstanding customer service during the claims process.

BankingFinancial ServicesInsuranceLife Insurance

Responsibilities

Delivers an outstanding customer service experience to internal, external, current, and prospective Nationwide customers. Adheres to high standards of professional conduct consistent with the delivery of outstanding service

Handles all assigned weather claims promptly and effectively, with moderate direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures. These options include the use of the Property Repair Network, independent adjusters, and self-written estimates

When assigned, leads vendors or independent adjusters. Reviews all estimates proposed by vendors or adjuster and explains scope of work to customers

Opens, closes and adjusts reserves in accordance with company practices to ensure reserve adequacy

In support of Field Property, determines accurate policy coverage on weather claims and supplements, using appropriate claims methodologies to investigate, evaluate, settle and finalize assigned weather property claims

Initiates and conducts follow-ups for weather claims through proficient use of claims systems and related business systems

Maintains and develops knowledge of assigned insurance lines, keeps abreast of court decisions that may affect the Field Property claims function, current guidelines and policy changes and modifications. This may require attending various seminars or training sessions

Maintains up-to-date knowledge of local industry repair procedures and local market pricing

Submits severe incident reports, reinsurance reports and other information regarding weather claims to claims management as needed

Partners with Special Investigation Unit and Subrogation to identify fraud and subrogation opportunities. Assists or prepares files for lawsuit, trial or subrogation

Qualification

Insurance claims handlingCustomer serviceAnalytical skillsClaims processingConstruction terminologyCommunication skillsEmotional resilienceOrganizational skillsTeamworkTime management

Required

Prior insurance claims handling experience

Ability to say 'no' with professionalism, empathy, and clarity

Emotional resilience and strong communication skills

Ability to de-escalate tense situations

Ability to evaluate damages and determine policy coverage

Ability to make timely decisions using a variety of tools and resources

Ability to manage reserves and document claim activity

Ability to ensure compliance with internal standards and regulatory requirements

Ability to collaborate with internal teams such as Special Investigations and Subrogation

Ability to stay current on industry repair practices, local market pricing, and legal developments

Ability to work independently and manage multiple claims simultaneously

Ability to adapt to evolving priorities

Availability to work 12 hour days, up to 21 days straight for catastrophe duty

General knowledge of insurance theory, practices, contracts and their application

Confirmed ability to meet customer needs and provide exemplary meaningful service

Analytical skills necessary to make decisions and resolve issues related to correct application of coverage

Ability to work in a fast-paced and team-based environment

Organizational skills to effectively prioritize and handle claims workloads

Strength of written and verbal communication skills for effective communication with policyholders, claimants, repairpersons, attorneys, agents and the general public

Ability to efficiently operate personal computer and software for claims-related and other business applications

Regularly and consistently demonstrates Nationwide Values

Preferred

Undergraduate degree or equivalent experience preferred

Preferred one to three years of related claims handling or construction experience

Experience in a customer service environment including flexible work schedule and extended hours preferred

Familiarity with claims processing, claims systems, construction terminology, estimating practices and best claims practices preferred

Benefits

Medical/dental/vision

Life insurance

Short and long term disability coverage

Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date

Nine paid holidays

8 hours of Lifetime paid time off

8 hours of Unity Day paid time off

401(k) with company match

Company-paid pension plan

Business casual attire

And more

Company

Nationwide

Glassdoor3.9

Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the United States.

Founded in 1925

Columbus, Ohio, USA

10001+ employees