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Tinker Federal Credit Union · 1 month ago

Member Service Officer (MSO)

Oklahoma City, Southwest, 9601 S Pennsylvania Ave, Oklahoma City, Oklahoma, United States of America

Full-time

Hybrid

Entry Level

$21.36/hr - $21.36/hr

2+ years exp

Tinker Federal Credit Union is one of the nation's leading credit unions, dedicated to creating a diverse and professional workplace. The Member Service Officer (MSO) will assist members with account openings, loan applications, and various financial transactions while also training team members on necessary duties.

BankingFinanceFinancial ServicesLendingNon Profit

Comp. & Benefits

Responsibilities

Assisting members with opening new accounts, taking loan applications and performing financial and non-financial transactions

Serving members with various services provided at each branch, including but not limited to assisting with providing access to safe deposit boxes

Assisting with training other team members on a variety of topics needed to perform their duties

Qualification

Customer serviceFinancial transactionsLending policies knowledgeMicrosoft OfficeProfessionalismOrganizational skillsCommunication skills

Required

high school diploma or equivalent

two years applicable work experience in a closely related position

Credentials to access Tinker AFB are not required before hire. TFCU will provide necessary paperwork to obtain credentials upon hire to access Tinker AFB

Incumbent Bonding REQUIRED by TFCU's chosen authority

TFCU University certification required and completed

SAFE Act registration required

Complete and pass regulations training

Great interaction, communication, and organizational skills

Knowledge of TFCU history, code of ethics, products, and services

Knowledge of lending policies and procedures as well as privacy procedures, confidentiality guidelines and cash handling standards

Knowledge of Reg. CC, Reg. DD, Reg. J, Reg. D, Reg. E, Reg. B and Reg. Z as well as knowledge of Equal Credit Opportunity Act, Fair Credit Reporting Act, Home Mortgage Disclosure Act, Internal Revenue Service (IRS) rules for Individual Retirement Accounts (IRAs) and National Credit Union Administration (NCUA) share insurance rules

A passion for assisting customers and a sense of professionalism

Proficiency in Microsoft Office and use of basic, fundamental office equipment

Flexibility to work a variety of schedules including rotating Saturdays as well as reliable transportation to travel to various TFCU locations