Castle Group · 3 weeks ago
Assistant General Manager- HOA
US-FL-Boynton Beach
Full-time
Onsite
Entry, Mid Level
2+ years expCastle Group is seeking an Assistant General Manager - HOA to support the General Manager with administrative, financial, and operational tasks on site. The role involves managing day-to-day activities, ensuring compliance with regulations, and providing excellent customer service while overseeing staff and vendor relationships.
Real Estate
Responsibilities
Manage and handle day-to-day activities of the Property in the absence of the General Manager, including but not limited to :
Complying with all reporting requirements outlined in the Management Services Agreement
Complying with meeting requirements outlined in Florida Statue 718
Solicits, reviews, and compiles bid analysis sheets for Board Review for maintenance, construction, and other community projects, as well as services deemed to be in the best interests of the Association
Draft RFPs (Requests for Proposals) as needed before bidding on large projects to ensure that the data received is comparable across all vendors
Promptly investigates and makes a full written report of all accidents or claims for property damage and personal injury, including work-related injuries, and properly reports it within the appropriate timelines to the appropriate party
Acts as liaison with legal counsel and other Association vendors as necessary to conduct Association business
Management of staff, including performance management, payroll approval, and coaching
Manage and track all activity logs and incident reports for the General Manager’s review and assist in investigations as needed
Resolves and follows up on all complaints/issues and reports to the General Manager
Oversee and gather information and data for vendors
Act as a liaison and manage association vendors, including but not limited to assessing vendor performance and compliance with Castle and Association standards
Assists with vendor and invoice reconciliation
Collects monthly rental payments, makes deposits, runs delinquency reports, and sends out delinquency notices, as applicable
Prepares rental or new resident packages as required
Tracks rentals and processes required paperwork for tenants, such as lease expirations and renewal documents
Provides training as needed for new hires in the corresponding department
Monitors and controls Electronic Security and Gate Control Systems, where applicable
Maintains association website
Assists General Manager with any special requests, i.e., administrative work, mailings, etc
Assists in the preparation of reports for inclusion in monthly management reports and board packages
Ensures all safety precautions and procedures are followed while performing duties
If applicable, tracks all architectural change requests by homeowners and inspects for compliance upon completion. Utilizes assigned software programs to engage with Board or Committee members during the architectural review process
May oversee committees (i.e., grievance committee) and site projects
May oversee and schedule staff for the site
May maintain schedules and timesheets/cards for payroll purposes
May fill front desk shifts if or when needed
May monitor the Emergency Response System, if applicable
Other duties and responsibilities as assigned
Qualification
Required
High school diploma required
A minimum of Two (2) years of community management or similar business experience preferred or in a similar role
Ability to successfully obtain Florida Community Association Manager License within 6 months of start
Valid Driver's License required
Working knowledge of Florida Statue 720 preferred
Proficient in conflict resolution and de-escalation techniques
Able to work under tight deadlines and use time effectively based on key priorities and delegate them when appropriate
Excellent verbal and written communication skills with the ability to communicate, receive, and exchange ideas and information using spoken and written language
Excellent interpersonal, negotiation, and organizational skills and great attention to detail
Strong analytical and problem-solving skills
Ability to learn new technology required
Ability to act with integrity, professionalism, and confidentiality
Able to work under pressure, maintain composure, and utilize good judgment during emergency/difficult and stressful situations
Ability to lift 30lbs. following appropriate safety procedures
Ability to work in different environmental working conditions (e.g. heat, cold, wind, rain)
Ability to navigate property/buildings quickly and easily is required to meet the job functions
Must be comfortable working outside for long periods of time in all types of weather
Ability to detect auditory and visual emergency alarms
Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone
Visual ability correctable to 20/20
Ability to respond verbally in an understandable, professional manner in person and over the telephone
Ability to stoop and bend
May be required to travel for training sessions off-site on an ad-hoc basis
May be occasionally required to cover for staff at other communities within a reasonable commuting distance when needed
Ability to work extended hours and weekends if needed
Preferred
A minimum of Two (2) years of community management or similar business experience preferred or in a similar role
Knowledge and understanding of HOA operations are strongly preferred
Intermediate skills with Microsoft Office Suite (including SharePoint, Excel, Word, Outlook, and PowerPoint)
Experience in maintaining a website is desired
Knowledge of TownSq and SmartWebs preferred
Multiple language fluency is desirable. Depending on the community
Company
Castle Group
Castle Group is a real estate firm providing property selling, buying and investment services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Craig Vaughan
President
Robert Donnelly
Founding Partner
Recent News
2025-09-04
Business Journals
2022-12-30
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