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Expedock · 4 weeks ago

Import & Export Logistics Coordinator

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Expedock is a tech-enabled workforce augmentation platform that helps businesses scale efficiently. The Import & Export Logistics Coordinator is responsible for end-to-end operational support of international shipments, ensuring accurate shipment creation, timely documentation, and effective communication with stakeholders.

Artificial Intelligence (AI)Freight ServiceLogisticsSoftware

Responsibilities

Create, update, and maintain import and export shipments in the Transportation Management System (TMS)

Accurately enter shipment details including routing, charges, dates, milestones, and service requirements

Ensure all shipment data is complete, accurate, and validated before progressing to the next stage

Attach, index, and properly label all shipment-related documents in the system

Prepare, validate, upload, and manage required shipping documents, including but not limited to: MAWB / HAWB, Bill of Lading (BL), Shipping Instructions (SI), Pre-alerts and arrival notices

Verify document completeness and accuracy based on SOPs and client requirements

Proactively request missing or incorrect documentation via email and follow up as needed

Request bookings and confirm schedules with carriers, agents, and overseas partners

Obtain and verify routing confirmations, cut-off times, sailing/flight schedules, and consolidation details

Follow up on pending actions, confirmations, or missing information

Update the TMS with confirmed and verified details in a timely manner

Monitor shipment progress using carrier portals, tracking tools, and internal systems

Update shipment milestones promptly and accurately

Identify and flag delays, discrepancies, or missing milestones

Communicate updates, exceptions, or risks to internal teams and escalate per SOP when required

Identify incorrect, missing, or inconsistent shipment information

Perform corrective actions based on SOPs and documented workflows

Escalate unresolved or complex issues to the Team Lead (TL) or Customer Success Manager (CSM)

Log exceptions, root causes, and resolutions for visibility and continuous improvement

Manage operational inboxes and process emails using approved templates and SOPs

Respond clearly, professionally, and promptly to internal and external stakeholders

Route non-standard or urgent requests to the appropriate internal contact

Maintain communication quality, accuracy, and response time standards at all times

Qualification

ImportExport OperationsAirOcean FreightShipping Document PreparationTransportation Management SystemIncoterms KnowledgeCommunication SkillsDetail-OrientedProblem-Solving

Required

At least 2 years of proven, hands-on experience managing end-to-end import and export operations, including booking, documentation, tracking, exception handling, and final delivery

Strong working knowledge of air and/or ocean freight operations, including SOP-driven workflows and milestone management

Demonstrated expertise in preparing, reviewing, and validating shipping documents such as MAWB/HAWB, Bill of Lading (BL), Shipping Instructions (SI), pre-alerts, and arrival notices

Experienced in coordinating directly with carriers, agents, and overseas partners with minimal supervision

Confident in independently identifying issues, resolving exceptions, and escalating only when necessary

Advanced understanding of Incoterms, routing, cut-off times, consolidations, and carrier schedules

Excellent written and verbal communication skills, with the ability to communicate clearly, professionally, and proactively with internal teams and external partners

Highly detail-oriented with a strong track record of data accuracy in TMS or similar logistics systems

Able to manage multiple active shipments simultaneously in a fast-paced, deadline-driven environment

This role is designed for an experienced logistics professional who can independently manage end-to-end import and export operations