Vice President of Operations jobs in United States
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NorthPoint Development · 1 month ago

Vice President of Operations

positionKansas City, MO
timeFull-time
remoteOnsite
seniorityDirector/Executive

NorthPoint Development is a company focused on managing their 3PL Warehousing Network through technology and operational excellence. The Vice President of Operations will oversee daily operations, drive consistent execution, and implement continuous improvements in clients' supply chains, while championing the use of technology and automation.

Asset ManagementConstructionProperty DevelopmentProperty ManagementReal Estate
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Lead, coach, and support the following teams: order processing, inventory, project management, and onboarding
Conduct 1:1s, team meetings, and performance reviews
Set team goals and monitor KPIs like aging orders, exceptions, warehouse and team performance, quarterly rock completion, value add communication
Identify, advocate, implement, and enforce usage of automations and artificial intelligence
Develop strategies to improve customer onboarding, day-to-day execution, and long-term success
Work with high-value or strategic accounts to ensure satisfaction and retention
Monitor customer health and intervene with at-risk accounts
Analyze data and dashboards to identify trends and opportunities
Drive revenue by joining sales meetings and communicating our operational value adds
Influence our tech roadmap by identifying and advocating for impactful tech enhancements

Qualification

Strategic LeadershipData-driven approachOperational ExcellenceCross-functional collaborationTeam buildingCustomer-Centric MindsetVisionary thinkingEmpathy & advocacyPlaybooksProcesses

Required

Lead, coach, and support the following teams: order processing, inventory, project management, and onboarding
Conduct 1:1s, team meetings, and performance reviews
Set team goals and monitor KPIs like aging orders, exceptions, warehouse and team performance, quarterly rock completion, value add communication
Identify, advocate, implement, and enforce usage of automations and artificial intelligence
Develop strategies to improve customer onboarding, day-to-day execution, and long-term success
Work with high-value or strategic accounts to ensure satisfaction and retention
Monitor customer health and intervene with at-risk accounts
Analyze data and dashboards to identify trends and opportunities
Drive revenue by joining sales meetings and communicating our operational value adds
Influence our tech roadmap by identifying and advocating for impactful tech enhancements
Visionary thinking: Can design and evolve a customer journey that aligns with company goals
Cross-functional collaboration: Able to align with engineering, sales, and solutions to drive customer success
Empathy & advocacy: Understand and anticipate customer needs
Data-driven approach: Uses metrics like exception tracking, aging orders, order growth, and CSAT to guide strategy
Voice of the customer: Advocate for client and employee feedback into tech roadmap
Skilled at building scalable systems (e.g., onboarding, day-to-day execution, QBRs)
Can recruit, coach, and scale a high-performing Operations team

Benefits

85% of premiums for medical, dental, and vision plans covered by WareHQ Labs
$2,000 annual HRA/HSA contribution
401k with 100% match, up to 6%, immediately vested upon enrollment
Reimbursement programs: childcare, tuition, wellness, cellphone
Free daily lunches
Leadership and development training
Men and women haircuts
Onsite gym

Company

NorthPoint Development

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NorthPoint Development is a real estate operating firm that offers property management, site planning, logistics, and other services.
dateFounded in 2012
location
Kansas City, Missouri, USA
people-size201-500 employees
web-link
http://beyondthecontract.com

H1B Sponsorship

NorthPoint Development has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2022 (1)
2020 (1)

Funding

Current Stage
Growth Stage
Total Funding
$6.1M
2019-08-29Series Unknown· $6.1M

Leadership Team

C
Charles Blaschke
Vice President of Energy and Sustainability
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