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Redirect Health · 1 month ago

Client Success Advocate (Account Manager) - $0 Healthcare for You and Your Entire Family

Phoenix, AZ

Full-time

Onsite

Entry, Mid Level

$50K/yr - $70K/yr

Redirect Health is a company dedicated to making healthcare affordable for small businesses and individuals. The Client Success Advocate role focuses on managing client relationships, ensuring client retention, and supporting clients in understanding their healthcare benefits.

Hospital & Health Care

Growth Opportunities

Responsibilities

Serve clients, brokers, and internal Customer Success and care teams

Be responsible for client retention, renewal success, and client satisfaction across an assigned book of business

Directly impact the growth and stability of Redirect Health by helping clients and their employees fully understand and use their healthcare benefits

Own: Ongoing client relationships, renewals, and retention for an assigned group of clients

Support: Clients and members by helping them understand and navigate their healthcare benefits and resolve benefit-related challenges

Collaborate with: Healthcare Consultants, AR Specialists, Brokers, Care Logistics, Claims, and Member Success teams

Improve: Renewal outcomes, enrollment growth, and client experience by using data, feedback, and proactive communication

Advocate for: Clients and their employees by representing their needs and feedback across Redirect Health teams

Qualification

Client relationship managementCustomer service experienceAccount managementHealthcare experienceEmpathyProactive communicationProblem-solvingTeam collaboration