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DeKalb County School District · 3 weeks ago

Central Office_Supervisor, Dispatch (Operations) 2024-2025

Stone Mountain, GA

Full-time

Onsite

Mid Level

3+ years exp

DeKalb County School District is seeking an experienced Supervisor, Dispatch to manage and supervise the operations of a Dispatch Center. The role involves ensuring timely and safe transportation services while providing leadership to dispatch staff and addressing transportation-related issues.

Primary/Secondary Education

Responsibilities

Manages a functional dispatch team within the Transportation Department

Organizes programs and processes, establishes tasks for staff, and sets operational priorities

Works on issues requiring analysis of data and multiple relevant factors to determine appropriate solutions

Identifies and resolves operational issues that may fall outside established guidelines; recommends process improvements based on sound workflow and operational principles

Responds in a timely manner to complaints and concerns related to transportation issues from students, parents, bus drivers, school personnel, and the general public

Coordinates and monitors two-way radio communication between bus drivers, district managers, and transportation administrators; ensures compliance with communication standards and applicable laws and reports violations as required

Analyzes emergency and priority situations, including accidents and mechanical issues, and coordinates appropriate personnel and response actions

Trains dispatch staff on radio etiquette, proper use of communication equipment, oral and written communication skills, and appropriate use of email

Develops and implements customer service strategies to enhance the experience of individuals utilizing transportation services

Attends meetings and participates in or presents at staff development seminars related to transportation management or safety protocols

Organizes and coordinates updates for driver logbooks in collaboration with transportation administration, including revisions to the school bus driver’s manual

Interacts with subordinates, supervisors, and functional peer groups to interpret, explain, and share information as necessary

Performs additional duties as assigned

Qualification

Dispatch managementTransportation dispatch experienceCPR certificationFirst Aid certificationLeadership principlesProblem-solving skillsAnalytical skillsCommunication skillsAttention to detail

Required

Associate degree or equivalent completed college coursework in Dispatch, Communications Center Operations, or a closely related field from a Professional Standards Commission-approved accredited college or university required

Minimum of three (3) years of transportation dispatch or closely related experience required

Valid certification in Cardiopulmonary Resuscitation (CPR) and First Aid required

Thorough knowledge of basic motor vehicles and school bus operations

Knowledge of school bus safety policies and procedures

Knowledge of local and state traffic ordinances

Knowledge of leadership principles and change management strategies

Ability to carry out or coordinate vehicle maintenance activities

Ability to lead a team and provide guidance within established policies and procedures

Ability to make sound decisions that impact team performance and operational outcomes

Ability to develop and implement new processes and procedures as appropriate

Ability to collaborate and communicate effectively with a wide range of stakeholders

Ability to think critically, strategically, and solve problems efficiently