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BruntWork · 1 month ago

Operations and Community Manager (DDC)

United States

Full-time

Remote

Mid, Senior Level

BruntWork is a dynamic company revolutionizing the construction industry through innovative knowledge management and training solutions. The Operations and Community Manager will be responsible for streamlining processes, enhancing client experiences, and fostering a thriving community of builders and industry experts using cutting-edge AI and automation tools.

AnalyticsCustomer ServiceDigital MarketingInformation TechnologyMobile AppsOutsourcingSalesSEOSoftwareVirtual Assistant

Responsibilities

Implement and manage a centralized knowledge base, ensuring easy access to all company resources and client information

Oversee client onboarding, community engagement, and support processes, optimizing for efficiency and satisfaction

Coordinate and moderate weekly Mastermind calls, extracting key insights for content repurposing

Manage financial processes, including payment monitoring, subscription adjustments, and reporting

Plan and execute both virtual and in-person events, including international trips

Develop and maintain comprehensive client profiles to enable personalized support and targeted resource recommendations

Collaborate with the content team to ensure seamless integration of community insights into course materials and resources

Qualification

Operations managementProject management toolsKnowledge management systemsCommunity managementFinancial management toolsWorkflow optimizationCommunication skillsAdaptability