Connecticut Department of Administrative Services · 3 weeks ago
Information Technology Manager 2(Application Support Manager)
Hartford, CT
Full-time
Onsite
Senior Level, Lead/Staff
$115K/yr - $157K/yr
10+ years expThe Connecticut Department of Administrative Services is seeking an experienced Application Support Manager to oversee critical application support for the Department of Children and Families. This role involves managing a team responsible for providing second and third level support for applications, guiding the transition to cloud-based solutions, and ensuring effective incident management.
GovernmentService IndustrySocial Assistance
Responsibilities
Manage and lead the team responsible for providing level 2 and 3 support for all DCF developed and/or hosted applications
Oversee the team's production control, release, and support processes
Oversee the team's implementation and management of DevOps processes in support of the in-house development teams and contracted development vendors
Work closely with the DCF Development Manager, QA Manager and vendors to ensure appropriate processes are followed in testing and promoting in-house/vendor developed applications through the DevOps lifecycle
Guide the team through strategic changes from a focus on-premises hosting of applications to cloud based solutions
Act as the primary management escalation point for major incidents impacting DCF hosted applications
Provide major incident status updates to senior IT and Agency leadership
Prepare and present status reports relating to the availability and performance of DCF hosted applications using tools such as SolarWinds Orion
Provide input to disaster recovery and business continuity planning from the production application support point of view
Plans, organizes and manages all operations and activities of an information technology services unit, division, function or location; responsible for meeting all data processing or information technology needs of the respective unit, division, function or location
Establishes priorities for systems development and information technology projects in accordance with agency requirements
Coordinates, plans and manages solution architecture projects
Directs the planning, design and implementation of complex storage solution configuration
Develops plans for future utilization information technology services in the overall agency program
Ensures the development of high quality, low-cost technology solutions aligned with the needs of the State and its agencies
Aligns information technology planning with the business strategy
Leads and influences the development of standards and decisions regarding changes to systems/applications
Manages information systems activities within areas such as IT infrastructure and architecture, applications development, networks, computer operations and support
Oversees information technology projects from conception to completion
Works with leadership team to maximize cross-team contributions
Leads information technology operations to ensure exceptional quality and timely response to all customer service issues
Interfaces regularly with clients/customers
Stays abreast of local, regional and national industry trends
Understands the major economic, political, technological and competitive trends affecting technology
Searches out challenging opportunities to change, grow, innovate and improve
Compares information technology with those of significant competitors and makes appropriate adjustments
Coordinates the use of key people, resources, technologies, process, and capabilities to reach strategic goals
Sets an example by acting in ways that are consistent with shared department values
Fosters collaboration by promoting cooperative goals, building trust and enlisting others in a common vision
Strengthens staff by providing choice, developing competence and offering visible support
Focuses on continuous learning for self and staff
Actively acknowledges individual and team accomplishments
Leverages technological solutions to meet business needs
Leads the recruitment and hiring of staff, including outreach, interview and selection
Performs related duties as required
Qualification
Required
Ten (10) years of experience in computer or network administration, architecture, operations, production control, systems development, information technology analysis and planning
Two (2) years of the General Experience must have been in a supervisory capacity or one (1) year of the General Experience must have been in a managerial capacity
College training in computer science, management information systems or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree
A Master's degree in computer science, management information systems or a closely related field may be substituted for one (1) additional year of the General Experience
Preferred
Experience utilizing Salesforce as a Software as a Service (SaaS) Customer Relationship Management solution, MuleSoft, Azure SQL Server, and Tableau
Experience utilizing Microsoft Azure DevOps Server or Microsoft Team Foundation Server
Experience providing 24/7 call-out support for business-critical enterprise systems
Experience working in an environment that utilized DevOps practices
Experience utilizing Microsoft Internet Information Services (IIS) hosted applications on Windows Server 2016 or higher
Benefits
Professional growth and development opportunities.
A healthy work/life balance to all employees.
Company
Connecticut Department of Administrative Services
Connecticut Department of Administrative Services is a government firm that offers business functions to state agencies and municipalities.
501-1000 employees
H1B Sponsorship
Connecticut Department of Administrative Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (3)
2022 (4)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Jenna Lynn Fusco, MS, SHRM-CP
Human Resources Business Partner 3 (Director of HR)
Natalie S. Wagner
Director of Strategic Operations and Partnerships
Recent News
2025-06-01
Hartford Business Journal
2025-01-21
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