Apply on Employer Site

BluePearl Pet Hospital · 20 hours ago

Client Service Manager

Sandy Springs, GA

Full-time

Onsite

Mid, Senior Level

3+ years exp

BluePearl Pet Hospital is seeking a Client Service Manager for their emergency and specialty hospital. The role involves overseeing client service operations, coaching team members, and ensuring high-quality customer service and patient care.

Health CareNon ProfitPetVeterinaryWellness

H1B Sponsor Likely

Responsibilities

Coach client service associates to be continuously aware and proactive at anticipating and addressing client services and to seek assistance with escalated, stressful situations

Partner with the Client Service Team Leader to schedule client service associates cost-effectively to ensure the provision of sufficient staffing to meet and/or exceed client needs at every shift

Be an integral member of the management team and the link between the client, the patient and the caregivers, offers feedback to co-managers to identify specific issues that occur and may cause dissatisfied clients

Actively participate as a member of the hospital management team by building positive internal relationships and offering useful feedback, encouragement, support and participation in process-improvement efforts

Partner with your recruiter for new hire selection or internal transfer to fill open client service positions

Qualification

Client service managementTeam leadershipTime managementOrganizational skillsCommunication skills

Preferred

Education: Associate degree or equivalent in a related field preferred

Experience: 3-5 years of proven success in managing professionals in complex organizations, either within veterinary/human medicine, hospitality, or client services industries

Benefits

Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.

Medical, dental, vision, and life insurance options.

Parental leave benefits

Flexible work schedules

401k and retirement planning

Time to reset, rewind, and reflect through our paid time off and floating holiday plans

A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment

Company

BluePearl Pet Hospital

Glassdoor2.9

BluePearl Pet Hospital is a nonprofit organization that provides veterinary care services.

Founded in 1996

Tampa, Florida, USA

5001-10000 employees

https://www.bluepearlcares.org

H1B Sponsorship

BluePearl Pet Hospital has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (9)

2024 (2)

2023 (1)

2022 (2)

2020 (2)