This job has closed.

Meta · 3 weeks ago

Program Manager, Client Council and Industry Trade Relations Team

New York, NY

Full-time

Onsite

Senior Level

$116K/yr - $166K/yr

6+ years exp

Meta is a technology company that builds tools for connection and community. They are seeking a Program Manager for the Client Council and Industry Trade Relations team to enhance operational processes, manage client engagements, and support membership and relationship efforts.

Computer Software

Comp. & Benefits

Responsibilities

Build upon centralized operational processes, protocols, and learnings to help the Council and Industry Trade team work more efficiently, drive visibility, and scale effectively

Act as a high-touch, white-glove partner to Council & Trades leads by managing all logistics, anticipating needs, and ensuring seamless execution for all Client Council/Trade Engagements. This includes drafting essential communications, managing meeting invites, RSVP's, client-briefs, member attendance, and pre- and post-communications

Oversee all Council/Trades operations documentation, including member lists, Non Disclosure Agreements, internal briefs, bios, budgets, and quick hits. Maintain and manage the team's file repository (gDrive), and support reporting needs, including tracking Attendance, and Key performance indicators

Support Council leads in membership onboarding and offboarding, day-to-day point of contact needs, and high-touch efforts like Council/EAs Holiday Gifting and coordinating Demos/Kiosks/Device Gifting

Partner with Cross Functional Partners and external agencies on all event and program details, including event location, room decor, event set up, member travel, entertainment, and swag

Proactively solve problems, manage ad hoc Council/Trade engagements (workshops, webinars, regional leadership visits), and collaborate with various cross-functional teams internally (Global Business Group, Facilities, Security, etc.)

Qualification

Data ManagementAI TechnologiesProject ManagementCommunication SkillsEvent ManagementDigital Advertising KnowledgeAnalytical SkillsContinuous LearnerRelationship Building

Required

6+ Years of Experience in events, sales, marketing or client facing roles

Strategic & High-Touch Operator: Proven track record to act as a strategic partner, delivering white-glove, high-touch execution, and managing a wide breadth of responsibilities across logistics and communications

Project Management & Flawless Execution: An operational leader with exceptional project management skills, proven experience in managing multiple tasks at once with attention to detail and flawless execution

Communication & Presentation Skills: Demonstrated ability to communicate effectively in both written and oral formats, with attention to clarity and professionalism. Proven experience drafting high-level communications and presenting information in a visually engaging manner, reflecting an understanding of design aesthetics

Understanding of the digital advertising & marketing industry

Experience of consistently driving projects forward and finding opportunities to increase impact, and track record in ambiguous situations

Demonstrated experience utilizing AI technologies or tools in a professional setting. Strong interest in leveraging AI to enhance team performance and drive continuous improvement

Involvement in tentpole events

Experience with data and using numbers

Preferred

Experience Using AI Tools: Familiarity with AI-powered platforms or tools, and openness to learning and adopting new technologies to improve team operations and efficiency

Data experience: Track record showing past work with data in day-to-day tasks (e.g., tracking attendance, KPIs, budgets, or member lists). Experience using spreadsheets, dashboards, or basic analytics to inform decisions and reporting

Analytical: Willingness to use numbers and data to solve problems, identify trends, and support team initiatives

Continuous Learner: Interest in staying up-to-date with new tools and approaches, especially as they relate to AI and data in the workplace