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Arcondis Group · 1 month ago

Senior Consultant Digitalization Customer Service - Freelancer

United States

Contract

Remote

Senior Level

5+ years exp

Arcondis Group is seeking a seasoned Consultant to join their Digitalization of Customer Engagement team. The role involves helping life sciences clients transform their engagement strategies with healthcare professionals, patients, and other stakeholders, leading initiatives from strategy development to MarTech implementation.

IT ManagementManagement ConsultingProfessional Services

Responsibilities

Consult clients on designing and digitalizing customer service operations, with a focus on creating seamless omnichannel engagement for HCPs, patients, and other key stakeholders

Lead cross-functional project teams, managing end-to-end delivery from strategy to execution, including business analysts, developers, and external partners

Analyze customer journeys and digital touchpoints to develop tailored engagement strategies that drive measurable impact

Assess and optimize existing business processes, guiding solution design and implementation aligned with industry best practices

Oversee the deployment of new systems and processes, ensuring alignment with client goals and regulatory requirements

Manage complex projects across national and international life sciences organizations, ensuring timely delivery and stakeholder satisfactions

Stay ahead of industry trends, continuously integrating emerging technologies and innovations into client solutions

Qualification

Customer engagementDigital transformationOmnichannel marketingMarTech platformsAnalytical skillsStakeholder managementCompliance knowledgeProject leadershipAgile mindsetFluent in EnglishCommunication skillsInterpersonal skills

Required

5+ years of experience in customer engagement, digital transformation, omnichannel marketing, or medical affairs within the Healthcare, Pharma, or MedTech industries

Deep understanding of omnichannel engagement strategies, customer service operations, and digital touchpoints across HCP, patient, and stakeholder journeys

Proven success in leading the design and implementation of customer-centric, data-driven engagement strategies

Hands-on experience with MarTech platforms (e.g., CRM, marketing automation, content management systems) and their integration into enterprise ecosystems

Strong analytical and strategic thinking skills, with the ability to translate complex business needs into actionable digital solutions

Excellent project leadership and stakeholder management capabilities, with a track record of delivering cross-functional initiatives in regulated environments

Solid knowledge of compliance and regulatory frameworks relevant to digital engagement in life sciences

Exceptional communication and interpersonal skills, with the ability to influence and collaborate across business and technical teams

Fluent in English; additional languages are a plus

Agile mindset with a proactive, solution-oriented approach and a passion for innovation in customer engagement