AXANEXA ยท 1 month ago
Service & Solution Architect
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $80K/yrAXANEXA is looking for a Service & Solution Architect to join their team. This management level position involves maintaining strong customer relationships and improving services to enhance customer satisfaction, while also managing projects and collaborating with customers on service delivery.
Business Process Automation (BPA)Information TechnologyProfessional Services
Responsibilities
Assesses customer feedback and uses creativity to develop, improve, and refine service offerings with the VP Service Delivery
Documents and delivers service offering training, on demand and to all new hires; is services and solutions SME for the team
Analyzes complex customer requirements and proposes complete solutions to automate their use cases in any client phase (prospect, current, previous)
Identifies, responds to, and works to resolve any emerging service problems - whether internal or external; resolution may mean a revision to the current service offering
Builds, manages, and expands internal team knowledge and supports change management as processes are improved
Plans and manages assigned projects from start to completion involving deadlines, milestones, processes, and deliverables; includes technical tasks as necessary to be successful
Collaborates with the customer on day-to-day work progress, issues, concerns, escalations and be the first point of escalation, as well as first point of solution
Ensures that programs and services are provided in alignment with the AXANEXA's Values using a logic-based approach that promotes excellence in service delivery
Plays a key role in promoting a positive, vibrant, and healthy workplace culture
Qualification
Required
Strong project management and quality control skills due to hyper attention to detail
SME level awareness and use of monday.com; thinks of ways to 'automate anything'
Excellent leadership, communication, and customer service skills
Demonstrated ability to build and lead teams of various sizes in delivery of services to customer, including leading remote resources
Demonstrated ability to find innovative ways to resolve problems
Excellent interpersonal, and public relations, skills including the ability to form strong professional relationships
Support brand expansion efforts as requested
Advocate and agent of change
Benefits
Flexible hours
Remote work
PTO
Benefits
Company
AXANEXA
Axanexa offers business automation, integration, and workflow orchestration services as a monday.com partner.
Founded in 2023
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase