Virginia Department of Social Services · 3 weeks ago
Family Services Program Manager
135 Hall Avenue, Suite B , , Suffolk, VA, 23434, US
Full-time
Onsite
Senior Level, Lead/Staff
$77K/yr - $121K/yr
9+ years expThe Virginia Department of Social Services is seeking a Family Services Program Manager to evaluate and enhance family services programs within the City Social Services Department. The role involves developing operating policies, supervising staff, and ensuring compliance with federal, state, and local regulations.
Government Administration
Responsibilities
Develops, revises, and implements operating plans and procedures for family services programs in accordance with overall departmental/divisional goals and objectives
Collaborates with Family Services Supervisors and the Assistant Director of Social Services, and works closely in the development of local best practices for family services regarding program policy implementation
Develops internal training for all family services program areas, planning and directing ongoing administrative support for the delivery of training, courses and special events, and implements ways to communicate with program units regarding training needs, training schedules, course availability, and course location
Reviews individual program cases and provides best practice guidance regarding difficult or complicated cases; interprets policy and advises departmental leadership and/or family services workers
Documents findings in case studies; conducts special studies; maintains records and reports as required by local, State and federal governing agencies
Supervises of new family services program hires until they complete internal program training and transferred to ongoing and/or intake service units and participates in the performance and co-appraisal of interim subordinate staff
Ensures that new family services program hires receive orientation and training required for assigned positions, including training as new policies and procedures are adopted and established; provides training in policies and procedures of all family service programs to agency personnel
Ensures the response to after-hours complaints and reports, both by schedule assignment and response necessitating supervisory input and recommendation
Serves as a liaison between VDSS program office, SDSS Administration, and SDSS Program Staff
Serves as a consultant to program Assistant Director, Program Supervisors, and Program Staff regarding all family services program and policy inquiries and interpretation
Coordinates activities for undergraduate and graduate interns
Evaluates effectiveness of programs and services offered; recommends changes
Interprets programs to other agencies and the public; resolves conflicts between workers and customers and public
Reviews expenditures of programs; develops performance standards; develops policies and specifications for family services programs including developing local policies and procedures
Develops, writes, and administers grants when appropriate
Prepares special reports and regular reports on program activities
Serves as the organization’s representative regarding all family services program audits and responding to all family services program audit inquiries
Attends various meetings, workshops, conferences, etc. makes oral presentations before groups; maintains knowledge of profession and trends in family services
Represents the agency and division on various committees, work groups, and organizations; attends meetings and participates in related group activities
Establishes and maintains effective relationships with professional groups and human services organizations for the purpose of sharing information and coordinating efforts to provide services to the community; maintains current knowledge of developments in the field
Participates in emergency/disaster related incidents up to and including sheltering of individuals and families as well as acting as a Shelter Manager
Serves as an acting supervisor over Family Services units as needed
Participates in shared weekly on-call rotation as needed
Performs other related duties as required
Qualification
Required
Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area
Considerable experience (typically nine to twelve years) in multiple VDSS family services program areas and completion of required training programs
Supervisory experience or work experience in a leadership role
Equivalent combination of training and experience which provides the required knowledge, skills and abilities
Possession of a MSW degree and a Commonwealth of Virginia Social Worker license are highly desirable
Requires a valid driver's license
Company
Virginia Department of Social Services
VDSS is one of the largest Commonwealth agencies, partnering with 120 local departments of social services, along with faith-based and non-profit organizations, to promote the well-being of children and families statewide.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kevin Platea
Deputy Chief Information Officer
Kimberly Jones
Chief Learning and Development Officer
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