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CrossVue · 7 hours ago

Manager, PPS Financials

United States

Full-time

Remote

Senior Level

5+ years exp

CrossVue is a contemporary consulting firm that specializes in modernizing client operations through Workday. The role involves leading a team of Workday support specialists, managing client relationships, and driving operational support for live Workday Financials clients.

Business DevelopmentConsultingFinance

H1B Sponsor Likely

Responsibilities

Advising key stakeholders through selection, transformation, implementation, and configuration of Workday

Contributing beyond client delivery, including, but not limited to recruiting, coaching, marketing, business development, practice development, operational improvement, and beyond

Implementing performance improvement and cost-reduction initiatives

Lead, coach, and develop a team of Workday support specialists, including hiring, onboarding, and retention strategies

Set performance goals, conduct regular evaluations, and provide constructive feedback to team members

Implement effective workload distribution and resource allocation across multiple client engagements

Foster a culture of collaboration, continuous improvement, and customer service excellence within the team

Establish clear communication channels and escalation procedures within your team and across departments

Create and maintain comprehensive documentation of team processes, best practices, and knowledge resources

Identify skill gaps within the team and develop targeted training plans to address them

Mediate conflicts and address performance issues promptly and effectively

Implement reward and recognition programs to motivate and retain top talent

Facilitate regular team meetings, knowledge-sharing sessions, and professional development activities

Advocate for team needs and accomplishments to senior leadership

Drive success in operational support and enhancement projects for live Workday Financials clients

Cultivate and maintain strong client relationships, consistently exceeding expectations through expert troubleshooting and support

Resolve complex issues across multiple Workday Financials areas, serving as a go-to subject matter expert for both team members and clients

Lead client sessions to analyze and scope post-production challenges, translating needs into effective solutions

Implement Workday best practices and optimizations, ensuring high-quality support that drives ongoing value for our clients

Orchestrate system health checks, performance tuning, and continuous improvements for Financials modules

Innovate and adapt to evolving client needs, leveraging your deep Workday Financials expertise to propose creative solutions for ongoing support

Develop comprehensive service delivery strategies that align with both client needs and company objectives

Analyze market trends and Workday product roadmaps to anticipate client needs and develop proactive solution offerings

Create innovative service offerings that differentiate our company in the competitive Workday partner landscape

Establish key performance indicators (KPIs) to measure team effectiveness and client satisfaction

Leverage client feedback to continuously refine and improve service delivery models

Participate in strategic planning sessions to shape the future direction of our Workday practice

Qualification

Workday FinancialsPost-production supportClient relationship managementTroubleshootingProcess improvementLeadership skillsCoachingAgility in learningMentoringCommunication skillsAttention to detailCreativityFlexibility

Required

5+ years of experience supporting live Workday Financials clients, demonstrating a strong understanding of post-production challenges and solutions

Deep expertise in multiple Workday Financials functional areas, with a focus on troubleshooting and optimization

Strong leadership skills with the ability to foster an environment of collaboration, innovation, and excellence

Previous experience coaching, mentoring or managing required

Proven track record of managing multiple client support engagements simultaneously

Exceptional ability to build and nurture strong client relationships across various organizational levels

Excellent verbal and written communication skills, with the ability to explain complex financial concepts clearly to end-users

Passion for knowledge sharing and mentoring, contributing to team growth and client satisfaction

Agility in learning and adapting to new Workday features and updates through both instruction and self-directed learning

Strong attention to detail balanced with strategic, big-picture thinking for ongoing system improvements

A blend of creativity, confidence, flexibility, and a great sense of humor to thrive in our dynamic support environment

Preferred

Previous consulting experience with a Workday deployment partner in a post-production support role

Current certifications in Workday Financials, preferably including Record to Report, Contracts to Cash, and/or Banking & Settlement

Company

CrossVue

CrossVue is a consulting firm that provides financial management, workday transformation, deployment, and post-production support services.

Founded in 2000

Chicago, Illinois, USA

201-500 employees

https://www.crossvue.com

H1B Sponsorship

CrossVue has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2022 (1)