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Girl Scouts of the USA · 1 week ago

Finance Analyst, L2 Technical Support

United States

Full-time

Remote

Mid Level

$70K/yr - $80K/yr

3+ years exp

Girl Scouts of the USA is a leading authority on the healthy development of girls and a mission-driven organization. The Finance Analyst, L2 Technical Support, will maintain applications to ensure delivery of solutions for councils and volunteers, focusing on resolving technical issues and supporting application functionality.

Non Profit

Responsibilities

Working on production support cases for applications owned by the Customer Applications team

Case management production support and support across customer applications, through troubleshooting application issues, providing root cause analysis of reported issues and effectively communicating with client to support resolution

Identification of bugs and minor enhancements. Communicating these items to business analysts or managers within Customer Applications so that they can be tracked and prioritized

Testing of solutions that were developed by our vendors so that these changes can be moved to production and regression testing

Fixing records and doing data updates in our applications to match what really happened

Develop in-depth functional knowledge of application(s) supported through Customer Applications with a primary focus on financial transactions

Qualification

SalesforceSAP HybrisNetsuiteFinancial AccountingCase management softwareAnalytical skillsTechnical Support ExperienceOffice 365Microsoft ExcelPowerPointProblem-solvingEffective communication

Required

Bachelor's degree or equivalent experience

Minimum of three (3) years' experience in corporate environment doing technical support

Accounting or similar work experience

Collaborate with stakeholders at different levels of technical expertise at all levels of the Girl Scout movement

Ability to relay technical information to non-technical users and elicit clients' needs

Experience working production support cases

Experience identifying bugs and communicating them clearly

Experience testing bug fixes or enhancements to applications

Experience regression testing applications

Problem-solving

Analytical skills

Proven record of positive outcomes when supporting both internal and external customers

Effective verbal and written communications skills and a strong work ethic

Must be comfortable in a fast-paced environment

Ability to work independently on assignments

Thorough understanding of Generally Accepted Account Principles

Ability to navigate and interpret various Chart of Accounts

Financial Accounting experience

Competency in Office 365 or similar suites

Competency in PowerPoint or similar presentation software

Competency in Microsoft Excel or similar software

Case management software

Technical Support Experience

Financial Account experience

Preferred

Three years' work experience in a technical discipline preferred

Programming experience is a plus

Experience working with Fund Accounting software is a plus

Familiarity with Netsuite is a plus

Competency in Salesforce is a plus

Benefits

Paid Time Off: GSUSA offers 20 days of paid time off, 2 floating holidays, as well as 9 workplace holidays per year. GSUSA staff also enjoy a paid holiday year-end office closure between Christmas and New Year's.

Medical and Behavioral Health Coverage

Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance.

Both plans include GSUSA partial subsidy of premium costs

Dental and vision coverage

Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) including Health, Dependent Care, and Limited FSA for those with Health Savings Accounts

Company-paid life insurance

Flexible work arrangements

12 weeks of paid parental leave

401(K) with company match

Sick leave

Short- and Long-Term Disability for salary continuation

Health and Wellness Classes and Activities throughout the year