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Amazon · 15 hours ago

IT Support Engineer I, LEO IT Services

Arlington, VA

Full-time

Onsite

Entry Level

$48K/yr - $103K/yr

2+ years exp

Amazon is seeking an IT Support Engineer I for its LEO IT Services team, which focuses on delivering reliable internet through its low Earth orbit satellite broadband network. The role involves providing comprehensive technical support for infrastructure, production environments, and laboratory facilities, ensuring operational efficiency and reliable technology systems.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Process tickets via approved standard operating procedures (SOPs) to triage and resolve customer issues

Provision, Deploy, and troubleshoot Windows, Linux, and macOS workstations

Provision, Deploy, and troubleshoot bare-metal Windows and Linux servers

Configure, Deploy, and Replace network infrastructure including switches, routers, and firewalls

Participate in hiring, training and development of others

Provide technical support for LEO Production, lab and launch Infrastructure, components, and associated software

Provide remote support for LEO employees and infrastructure worldwide

Perform scheduled maintenance and system upgrades

Assist with project implementations and technology deployments

Drives engineering best practices (e.g., Operational Excellence, Security, Quality, etc.) and set standards

Participate in on-call responsibilities

Qualification

Technical support experienceNetworking fundamentalsWindowsLinux troubleshootingSecurity ClearanceCCENT certificationLinux+ certificationClientServer experienceSoft skills