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Girl Scouts of Central Indiana · 4 weeks ago

Placement Coordinator

Indianapolis, IN

Full-time

Onsite

Mid, Senior Level

$38K/yr - $38K/yr

4+ years exp

Girl Scouts of Central Indiana is committed to diversity and inclusion while serving over 16,000 Girl Scouts and 10,000 adult volunteers across Indiana. The Placement Coordinator will convert leads into registered members, coordinate volunteer placements, and enhance community partnerships to support recruitment and retention efforts.

ChildrenEventsNon ProfitRecreation

Responsibilities

The Placement Coordinator is responsible for successfully converting leads of individuals interested in joining Girl Scouts into registered girls and adult members in relationship to the overall team goal

The Placement Coordinator is responsible for securing increased girl and adult participation in other volunteer opportunities, as well as assisting in the development of community partnerships needed to implement Girl Scouting within an assigned area and team

This role includes accountability to a Community Action Network and Community Action Director that focuses on the recruitment and retention of girls and volunteers, and ensuring quality Girl Scout experience for all

Guide potential adult and girl members on the Salesforce pipeline and waitlists through conversion by phone calls, emails, etc

Follows up on new leads and referrals resulting from field activity in a timely fashion

Coordinate the placement of registered girls into appropriate troops

Coordinate the placement of registered adults into appropriate volunteer roles

Implement calls to lapsed members in conjunction with membership campaigns

Update and own maintenance on opportunity catalog

Call with reminders about upcoming events to girls on waitlists

Assist registered adults through the Criminal Background Check process

Prepare reports and assess gaps, communicating the needs of each community in their assigned geographic territory

Works with cross-functional team to determine or develop innovative techniques to ensure the effective delivery of recruitment strategies

Works collaboratively with the membership team to ensure initiatives are successfully marketed to girl and adult membership

Provides high-level customer service, which includes, but is not limited to returning calls and emails, addressing and closing cases, following up on tasks, and documenting all within Salesforce within 8 business hours

Update and oversee a Troop Failed to Start process that allows displaced girls and families to have another chance at a successful Girl Scout experience (new leadership, different troop options, or the Juliette pathway)

Actively participate within the designated Community Action Network to engage cross-departmentally for a meaningful Girl Scout experience for members

Ensure all girls and adults feel welcome by delivering the Girl Scout message of diversity, equity, and inclusion to all communities

Active participation in the development of environments fosters diversity, equity, inclusion, and access through words, actions, and attitude

Performs other duties as necessary or assigned

Qualification

Membership developmentSalesforceData managementMicrosoft OfficeOralWritten communicationCustomer responsivenessMarketing knowledgeProblem solvingOrganizational knowledge