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Meta · 1 day ago

Manager, Network Operations and Support (Labs)

Menlo Park, CA

Full-time

Onsite

Senior Level, Lead/Staff

$162K/yr - $227K/yr

8+ years exp

Meta builds technologies that help people connect, find communities, and grow businesses. This role involves leading the Lab infrastructure operations, ensuring reliability, and driving automation while managing a team focused on continuous improvement and operational excellence.

Computer Software

Comp. & Benefits

Responsibilities

Lead Lab Network Deployment Lifecycle (Expert-Level Proficiency) is required for this role

Oversee planning, design, and execution of Lab network deployments—including EDP creation, topology validation, BOM oversight, scheduling, and cross-functional coordination. Drive consistency and quality across MDF/IDF builds, patching, cross-connects, and tie-cable augments

Own Operational Reliability for Lab Infrastructure (Advanced Proficiency)

Ensure stable operations of ProdLabs and EngLabs, including monitoring KPIs/SLIs (MTTR, availability), triaging incidents, and driving root-cause analysis. Partner with NIS, SiteOps, and hardware validation teams to proactively mitigate risks and harden the Lab environment

Drive Automation, Tooling, and Process Improvements (Advanced Proficiency)

Identify operational friction, manual workflows, and scaling bottlenecks

Architect and implement automation opportunities across deployments, migrations, orchestration, inventory, patching, and ticketing flows. Work closely with XFN's to influence roadmap and adoption

Manage Vendor and Managed Service Provider (MSP) execution (Advanced Proficiency) Lead a healthy, scalable ecosystem of vendors and MSPs focused on network availability, performance, and OE. Set clear expectations, oversee day-to-day execution, and ensure quality delivery across rack/stack, cabling, fiber work, and operational support. Establish or measure SLAs/SLIs, drive continuous improvement, and hold vendors accountable for reliability, responsiveness, and adherence to Meta’s standards

Oversee vendor performance across deployments, fiber work, rack-and-stack, and structured cabling. Set clear expectations, measure SLAs/SLIs, enforce accountability, and guide vendors through complex, multi-phase migration windows

Act as the operational leader for initiatives such as topology standardization, and infrastructure consolidations. Align on scope, dependencies, and timelines

Provide crisp updates to leadership

Ensure customer communication and minimal downtime

Develop and Mentor a Team focused on meeting/exceeding expectations (People Leadership Proficiency)

Recruit, coach, and grow engineers and technicians. Set clear expectations, establish operational guardrails, and build a team emphasizing ownership, collaboration, and continuous improvement

Define and Enforce Standards & Documentation (Advanced Proficiency)

Create and maintain deployment SOPs, runbooks, provisioning workflows, and acceptance criteria. Ensure all Lab builds adhere to Meta-wide best practices in design, security, and reliability

Forecast Lab network capacity needs based on upcoming testbed requirements, platform changes, and growth signals. Partner with planning teams to ensure sufficient fiber, IP space, hardware, and rack resources

Drive Capacity Planning and Network Readiness (Intermediate to Advanced Proficiency)

Qualification

Network EngineeringLab Infrastructure OperationsPeople ManagementNetwork DeploymentAutomation ToolsVendor ManagementCapacity PlanningNetwork TroubleshootingTeam DevelopmentTechnical DocumentationCross-Functional Leadership

Required

8+ years of experience in network engineering, data center infrastructure, or large-scale network deployment, including hands-on responsibility for planning, building, or operating production or lab networks

3+ years of people management experience leading engineering or technical operations teams responsible for network deployment, reliability, or site infrastructure

Experience delivering end-to-end network deployments, including reading/interpreting engineering design packages (EDPs), managing BOMs, overseeing rack/stack/cabling, and validating fiber and structured cabling work

Demonstrated experience with network troubleshooting and operations, including Layer 1–3 fundamentals (fiber troubleshooting, optics/transceivers, routing/switching, and common protocol stacks)

Experience managing external vendors or MSPs, including establishing expectations, monitoring SLAs/SLIs, and holding vendors accountable for quality and timelines

Experience leading cross-functional programs, such as migrations, network upgrades, capacity augments, deployments, or infrastructure redesign projects

Bachelor's degree in a technical field or equivalent practical experience

Relevant industry certification, such as CCNP or JNCIP, or equivalent demonstrated proficiency through hands-on experience

Preferred

10+ years of combined experience across network deployment, lab infrastructure operations, or data center environments

5+ years of people leadership, including scaling a team, mentoring engineers, and establishing operational processes

Experience implementing automation or tooling for network deployment, provisioning, or infrastructure operations (e.g., Ansible, Python, internal orchestration systems)

Experience working with fiber design and validation, including OTDR/OLTS testing, fiber delivery workflows, and field/vendor coordination

Experience driving large-scale deployments, topology changes, or multi-phase buildouts

Relevant certifications (CCNP, JNCIP, AWS Advanced Networking, FOA/CFOT, or similar) demonstrating advanced knowledge of networking or optical systems

Experience operating in a large-scale, global environment with complex XFN dependencies (e.g., hardware engineering, production engineering, SiteOps, and field service/vendor performance management)