Noble · 3 weeks ago
Program Support Specialist
Indianapolis, IN
Full-time
Onsite
Entry, Mid Level
1+ years expNoble is dedicated to delivering high-quality, person-centered services to individuals with intellectual and developmental disabilities. The Program Support Specialist plays a crucial role in supporting and training Direct Support Professionals (DSPs) to ensure service excellence and adherence to agency standards.
Health Care
Responsibilities
Provide teaching, guidance, and coaching to new and existing DSPs
Support the onboarding and orientation of new hires by demonstrating best practices in service delivery, documentation, and communication
Assist in the training of DSPs on individual support plans (ISPs), behavior support plans, daily routines, and person-centered approaches
Promote and model respectful, inclusive, and empowering interactions with individuals served
Offer real-time feedback and support to DSPs during shifts or site visits
Help troubleshoot service delivery issues, escalate concerns appropriately, and collaborate with supervisors to resolve problems
Support the development of a positive team culture through ongoing encouragement, recognition, and communication
Participate in regular meetings, trainings, and professional development as required
Maintain all standard DSP responsibilities when not actively facilitating (e.g., direct care, documentation, transportation, etc.)
Uphold and model compliance with all agency policies, procedures, and regulatory requirements
Performs other related duties as necessary or assigned
Qualification
Required
Minimum of 1–2 years of experience as a DSP or in a similar role supporting individuals with disabilities
Demonstrated leadership, communication, and mentoring abilities
Strong understanding of person-centered practices, ISP implementation, and support documentation
Ability to remain flexible, patient, and positive in a dynamic service environment
High school diploma or equivalent required
Valid driver's license and reliable transportation
Ability to work a flexible schedule including evenings, weekends, or overnights based on program needs
Maintain all standard DSP responsibilities when not actively facilitating (e.g., direct care, documentation, transportation, etc.)
Uphold and model compliance with all agency policies, procedures, and regulatory requirements
Prolonged periods sitting at a desk and working on a computer
Must have ability to lift/move materials weighing up to 50 lbs. periodically
Preferred
Additional training or certifications in human services or related field
Previous experience training or mentoring staff
Knowledge of relevant state regulations and service standards
CPR/First Aid, Medication Administration, and other required certifications (or willingness to obtain)
Company
Noble
Since 1953, Noble has been committed to one mission: to expand opportunities and enhance the quality of life of people with disabilities and their families through individualized services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Wade Wingler
President/CEO
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