Apply on Employer Site

Keurig Dr Pepper Inc. · 18 hours ago

Senior Director of Infrastructure and Operations

Frisco, TX

Full-time

Onsite

Director/Executive

$220K/yr - $264K/yr

Keurig Dr Pepper (KDP) is actively seeking a seasoned Senior Director of Infrastructure and Operations responsible for managing, optimizing, and delivery of all IT infrastructure and related IT operations. This role contributes to the development and execution of the enterprise-wide IT strategy and is responsible for ensuring the Infrastructure and Operations strategy delivers business value.

CoffeeFood and BeverageManufacturing

Responsibilities

Sets the mission, vision, & strategy for the Infrastructure and Operations function ensuring alignment with business goals & IT objectives

Develops and oversees the budget including planning/forecast accuracy & continuous cost-optimization

Manage cloud infrastructure, including public, private, & hybrid cloud environments as well as the design and implementation of onsite IT infrastructure solutions, including network, servers, and storage

Oversee day-to-day IT operations including system monitoring, performance tuning, and incident/change management to ensure high levels of service availability and problem management to prevent high impact incidents from recurring

Implement and enforce security policies to protect infrastructure from threats and ensure IT infrastructure adheres to and complies with corporate cybersecurity policies and relevant regulatory, data classification/privacy, and industry standards

Monitor and report on system performance, availability, & reliability issues and develop, maintain, & regularly test backup and recovery plans to ensure they work when needed

Manage relationships with vendors and service providers to fully exploit & ensure service delivery aligned with contractual obligations and perform technology lifecycle management to optimize, future proof, and eliminate technical debt of key infrastructure assets

Lead and coach the Infrastructure and Operations team including hiring, training, & performance management and foster continuous improvement & professional development to keep up with technological advancements and help them achieve their career aspirations

Qualification

Cloud infrastructure managementIT operations oversightSecurity policy implementationBudget planningAnalytical skillsDevOps practicesVendor managementLeadership skillsStrategic planningPerformance managementAgile methodologiesAI/ML applicationTeam developmentNegotiation skills

Required

Exceptional leadership skills, with the ability to develop and communicate an I&O vision that inspires and motivates staff and aligns with the IT and business strategy

Effective influencing and negotiation skills in complex environments where resources required for success may not be in direct control of this role

Evangelizing and implementing transformational initiatives where the target state included agile, DevOps, SRE, cloud adoption at scale

Consolidating operations capabilities in large, complex enterprise organizations to deliver improved efficiency, while balancing customer preferences for agility

Excellent analytical, strategic conceptual thinking, strategic planning, and execution skills

Ability to identify, analyze, and solve complex technical problems using logical and methodical approaches

Capacity to develop creative solutions and improvements for existing systems and processes, leveraging a deep understanding of engineering principles

Ability to build consensus, make decisions based on many variables, and gain support for major initiatives

Self-starter who self-assesses and solicits feedback from others to improve their performance

Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units

Delivery of hybrid working excellence to improve customer and user experiences

Developing staff including coaching, mentoring and performance management

Maximizing effectiveness of nearshore / offshore resource models

Building cloud management solutions, including software development, integration, and ongoing engineering aspects

Creating self-service mechanisms to streamline infrastructure provisioning and ongoing management

Applying AI / ML to solve large data challenges and / or to enhance the customer experience

Budget planning and financial management, preferably with showback model

Deep understanding of current and emerging I&O technologies and practices, and how other enterprises are employing them

Applying I&O capabilities to achieve regulatory or statutory compliance requirements

Establishing and improving DevOps, as well as other working practices (e.g., ITIL)

Demonstrated ability to develop and execute a strategic staffing plan that ensures the right people are in the right roles at the right time, and employees are highly engaged and satisfied

Leading cloud adoption (at scale), including establishing governance mechanisms, delivering migration projects and modifying I&O's target operating model

Developing governance practices to track and measure the quality of services, and maintain service improvement plans

Third-party management, working closely with sourcing and vendor managers