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Carnegie · 4 weeks ago

Slate Implementations Operations & Project Manager

Westford, MA

Full-time

Hybrid

Entry, Mid Level

1+ years exp

Carnegie is a leader and innovator in higher education marketing and enrollment strategy. The Slate Implementations Operations and Project Manager will manage complex Slate implementation projects while improving internal processes and documentation to ensure consistent project delivery.

Higher EducationMarketing

Responsibilities

Supports the maintenance, documentation, and execution of internal processes for Implementations, Portals, Integrations, and Trainings

Updates operational resources, templates, checklists, and guides to reinforce consistent delivery across the team

Assists in implementing team-wide workflows and helping strategists adopt and follow operational procedures

Tracks the usage and accuracy of project management tools (Asana, Harvest) and flags inconsistencies or enhancement recommendations

Participates in working sessions to outline current-state and future-state workflows

Serves as the primary owner and project manager for 2–3 complex client implementations, with full accountability for planning, execution, and delivery

Independently drives project structure, timelines, milestones, and execution plans, ensuring alignment with client goals, contractual scope, and Carnegie implementation standards

Owns project governance, including scope management, risk identification, dependency tracking, issue escalation, and resolution planning, with minimal reliance on strategist direction

Partners with Carnegie Implementation Strategists for alignment on strategic intent, while maintaining clear ownership of project decisions, deliverables, and client communication

Leads all client-facing communication, including status updates, risk discussions, decision documentation, and expectation-setting across the life of the project

Acts as an internal liaison across the broader Implementations team to coordinate handoffs, align workflows, and surface cross-team dependencies

Proactively identifies risks, dependencies, and execution gaps, communicating them early and taking action to prevent impact to timeline or quality

Maintains comprehensive documentation of client-specific processes, decisions, technical approaches, and build strategies to support continuity, transparency, and long-term success

Qualification

Technical ImplementationsProcess MappingProject ManagementGoogle WorkspaceSlate CRMAnalytical SkillsCommunication SkillsTime ManagementOrganizational Skills

Required

Experience contributing to technical process mapping, system documentation, and operational improvements, with the ability to design, standardize, and refine scalable implementation frameworks and internal resources

Demonstrated background in managing technical implementations using established project management methodologies (e.g., Agile, Hybrid Agile/Waterfall, or traditional Waterfall), including requirements gathering, dependency management, risk tracking, and change control

Proven success leading complex, multi-phase technical projects from initiation through delivery, with strong ownership of scope, timelines, deliverables, and stakeholder communication

Strong organizational, analytical, and time-management skills, with the ability to balance internal systems work alongside client-facing implementation responsibilities in a fast-paced environment

Ability to identify technical and operational issues, analyze data and requirements, and implement solutions that align with system constraints, team standards, and client expectations

Excellent written and verbal communication skills, including the ability to translate technical concepts for non-technical audiences and clearly document workflows, decisions, and implementation outcomes

Comfort working independently and collaboratively in a remote-first environment, demonstrating high levels of accountability, autonomy, and follow-through

Proficiency with Google Workspace and project management platforms such as Asana; experience adapting to new tools and implementation environments quickly

Ability to manage multiple technology platforms simultaneously, prioritize competing demands, and maintain clear communication in a distributed team environment

Physical requirement: Must be able to work at a computer for prolonged periods

Bachelor's degree in a relevant field (e.g., Project Management, Operations, Information Science, Education) or equivalent experience

1–3 years of experience in operations, project coordination, technical project support, or CRM implementation environments

Experience supporting client projects in a SaaS, CRM, or technical consulting context is a strong plus

Preferred

Experience with or strong familiarity with Slate CRM (Technolutions) and an understanding of higher education enrollment or student success workflows is strongly preferred

Experience in higher education or admissions technology is preferred