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First Financial Bank NA · 20 hours ago

Mortgage Lending Collector

Terre Haute, IN

Full-time

Onsite

New Grad, Entry Level

First Financial Bank is a dynamic financial institution committed to empowering clients and building community. The Mortgage Lending Collector serves as a key contact for past due mortgage and home equity accounts, helping customers find solutions while ensuring compliance and accurate recordkeeping.

AccountingBankingFinancial Services

H1B Sponsor Likely

Responsibilities

Manage Collections: Serve as the primary collection agent for delinquent mortgage and home equity accounts

Assist Customers: Guide customers through financial counseling and cure programs by phone, mail, and in-person visits when needed

Resolve Accounts: Monitor and maintain accurate records of delinquent accounts, payments, and recovery activity

Support Communication: Respond to customer inquiries related to account status, payment options, and next steps

Ensure Compliance: Follow internal procedures and regulatory guidelines for collections and recordkeeping

Qualification

Collections experienceFannie MaeFreddie MacMicrosoft WordExcelOrganizational abilitiesProblem-solving abilitiesMulti-taskingNegotiation skillsCommunication skillsTeamwork

Required

High school diploma or equivalent

Proficiency with Microsoft Word and Excel

Strong organizational and problem-solving abilities

Ability to negotiate terms and conditions

Excellent written and verbal communication skills

Ability to work independently and as part of a team

Ability to multi-task, remain detail-oriented, and work efficiently in a fast-paced environment

Ability to remain in a stationary position for up to 75% of an eight (8) hour workday

Ability to review information and details at close range (within a few feet)

Ability to commute to the primary work location and occasionally to other work locations within driving distance

Preferred

Previous banking or collections experience

Experience with Fannie Mae and Freddie Mac loans

Benefits

Medical, dental, vision, employer-paid life and disability insurance.

401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.

Paid time off, including 11 Federal Reserve bank holidays.

Tuition assistance and professional development programs.

Company

First Financial Bank NA

Since 1834, First Financial Bank has been empowering individuals and communities with secure, innovative financial solutions.

Founded in 1834

Terre Haute, Indiana, USA

501-1000 employees

https://first-online.bank

H1B Sponsorship

First Financial Bank NA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (2)

2022 (1)

2021 (2)