Riverbed Technology ยท 1 week ago
Senior Renewals Account Manager - APJ
Home, KS
Full-time
Onsite
Senior Level
5+ years expRiverbed Technology is a leader in AI observability, helping organizations optimize user experiences through AI automation. The Senior Renewals Account Manager will manage and sell software maintenance renewals, working closely with customers and channel partners to ensure timely renewals and maximize support revenues.
Business Process Automation (BPA)Cloud ComputingInformation TechnologySoftware
Responsibilities
Confidently engaging in direct communication with end-user customers and Riverbed channel partners
Preparation of Enterprise and SMB renewal quotes for maintenance contracts within 90 - 120 days prior to expiration and book orders as they are received
Review and interpretation of contractual terms and conditions. Proposed creative deal structures and lead pricing negotiations
Validation of customer asset lists
Contact and follow-up with customers and partners to ensure timely maintenance renewal
Understand product, systems and processes to assist in selling maintenance renewals. Ensuring contractor/partner/customer awareness and understanding of applicable product elements
Assist customers with any product discrepancies in their install base to include license reconciliations and audits
Manage customer requests for contract merges, transfers and licenses purges
Field inbound calls from various sources and work to understand and satisfy the request
Partner with field sales to save any potentially lost maintenance renewal
Track contract non-renewal including reasons for cancellation
Prepare forecasts of maintenance renewal bookings within a 10% accuracy rate
Timely resolution of backlog in assigned territory
Collaborate with marketing, support, sales management, product management and account management to facilitate new programs, messages, campaigns, and offerings
Ensure reporting and communications is frequent and bi-directional
Qualification
Required
Must be proficient in Korean, Japanese and English
Must thrive in a quota driven environment
Must have the ability to negotiate and up-sell maintenance offerings and build relationships both internally and externally
Account planning experience and involvement in the alignment of sales, channel, professional services and training teams around renewal events
Ability to forecast maintenance bookings and a strong desire and willingness to learn
Apt ability to multi-tasker and juggle priorities to facilitate on-time Maintenance & Support Renewals
Experience structuring deals and excel at creative problem solving
Excellent organizational skills with the ability to take initiative and work proactively with minimal supervision
Must possess excellent customer service skills with an orientation towards helping the customers
Bachelor's Degree or Equivalent Work Experience
Preferred
5+ year previous experience in sales, specifically software maintenance renewals
Strong working knowledge of Microsoft Office, Oracle and Salesforce.com applications
Basic understanding of telecommunications, networking and IP technology solutions
Benefits
Flexible workplace policies
Employee resource groups
Learning and development resources
Career progression pathways
Community engagement initiatives
Global employee wellness programs
Company
Riverbed Technology
Riverbed Technology is an information technology company that develops network and application performance software.
1001-5000 employees
H1B Sponsorship
Riverbed Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (7)
2023 (4)
2022 (29)
2021 (30)
2020 (39)
Funding
Current Stage
Public CompanyTotal Funding
$28.4MKey Investors
Meritech Capital PartnersPelion Venture PartnersMayfield Fund
2023-05-30Acquired
2015-07-20Series Unknown
2006-09-21IPO
Leadership Team
David Wu
CTO,
Jin Byun
VP and GM Korea
Recent News
2025-11-25
Company data provided by crunchbase