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Generation · 4 weeks ago

IT Support Specialist INGLÉS - Assistant Instructor - Generation Colombia (Based in Colombia – Remote/Consultant)

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Generation is a global nonprofit organization that supports adults to achieve economic mobility through employment. They are seeking an IT Support Specialist Assistant Instructor to facilitate online training for adult learners, ensuring quality and effective training while supporting their transition into professional environments.

EducationTrainingVocational Education

Responsibilities

Support "IT Support Specialist" online training facilitation based on existing content:

Providing quality, effective, rigorous, relevant and adapted training to an adult audience based on the course of the Generation program for which training is provided

Developing a training based on strong and trusting relationships with learners and knowledge of their strengths and challenges

Being accessible to learners through mechanisms such as office hours and/or other strategic learning opportunities

Respond to learners’ requests and contributions on Generation’s online training communication channels (MS Teams)

Submit attendance reports in using Generation digital tools (Canvas LMS) at the agreed frequency, ensuring accurate records and flagging any attendance risks or trends

Conduct assessments and report data on our traceability tools and report progress regularly

Provide feedback inputs to the Generation team and document the actions taken in response to recommendations, noting improvements implemented during the training period

Produce organized digital folders, uploaded materials, or activity outputs using MS Teams and GDrive, ensuring all instructional tasks are completed according to the agreed expectations

Supplementary Activities:

Consultant will also provide supplementary activities in support of the training program as follows:

Deliver periodic summaries that reflect insights gained from interactions with learners, including observations about their strengths and challenges

Assess and advise the Generation team about obstacles to learners' success and transition into a professional environment

Participate in the organization of the cohort launch (e.g., lead pre-program orientation sessions, collaborate with delivery team and mentors, etc.)

Attend onboarding sessions as agreed with the Generation team before cohort launch

Attend upskilling sessions of the content of the program

Qualification

IT Support experienceTeaching experienceB2C1 EnglishAgile principlesProgramming fundamentalsNetworking conceptsSecurity fundamentalsLinux fundamentalsGoogle WorkspaceMS TeamsCommunicationAdaptabilityMotivation

Required

At least 2 years industry experience (IT Support role, such as IT Support Specialist or IT Service Desk Analyst), and 1+ years teaching experience

Have B2 or C1 level of English and the capacity to teach technical classes in English

Demonstrate some level of skill with the following topics: Agile principles and SCRUM rituals as used in the IT industry, Programming (Variables, Data Types, Control Flow, Functions, Web APIs), General Computing (Binary and Hexadecimal arithmetic, Units of measurement for data, CPU Architectures and Instruction Sets, Computer Hardware, Cloud Computing fundamentals), Networking (TCP/IP stack including Packet Switching (compared to earlier forms of switching), Ethernet Frames and MAC Addresses, IP Packets, Addresses and Subnets, TCP and UDP, DNS and HTTP), Security (Passwords, Attack surfaces and vulnerabilities, Authentication vs Authorisation, Firewalls and NAT), Linux fundamentals, Any other role-specific skills as they pertain to the specific program role (ie. Linux Operations and Kubernetes for Platform Engineer, JavaScript, HTML and CSS for SWE, etc.)

Some experience as a professional adult trainer

Strong command of digital tools is key, in particular: Google Workspace, MS Teams, Online Integrated Development Environments such as Replit

Excellent communication skills (writing + oral expression), using communication online tools like Slack and emails

Identify with the mission of Generation

Demonstrate an interest in the intersection of social and educational initiatives

Demonstrate resilience as well as great adaptability and flexibility

Demonstrate great motivation to work with groups of young adults who are far from employment

Work rigorously and independently

Thrive in a fast-paced and dynamic work environment