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Ameristar Casino Resort Spa Black Hawk · 1 week ago

Table Games Assistant Manager

Black Hawk, CO

Full-time

Onsite

Mid, Senior Level

$68K/yr - $70K/yr

2+ years exp

Ameristar Casino Resort Spa Black Hawk is part of PENN Entertainment, a leading provider of integrated entertainment and casino gaming experiences. The Table Games Assistant Manager will supervise and manage staff in the Table Games department, ensuring operational goals are met while promoting superior customer service and compliance with regulatory standards.

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Responsibilities

Responsible for supervising and managing staff in the Table Games department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives

Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction

May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager

Works closely with the Assistant Shift Manager and/or Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability

Makes suggestions for improvements to standard operating procedures as needed

Shares responsibility for the overall engagement of all team members with Assistant Shift and/or Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances

Responsible for the accountability of the chips, cards, dice, and all other gaming equipment

Assists with verifications of table inventories and effectively manages table limits

Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department

Maintains a continuous inspection of cards and dice ensuring the security of assigned table games

Shares responsibility for the overall integrity of daily operations

Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise

Ensures efficient operations table games protection

Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures. - Accounts for chips on assigned games. This includes making fills and credits as needed

Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management

Maintains strict confidentiality in all departmental and company matters

Qualification

Table Games OperationsMicrosoft OfficeLeadership ExperienceProblem ResolutionCommunication SkillsCustomer ServiceMathematical SkillsProactive ApproachConfidentialityTeam Collaboration

Required

Associate degree (A.A.) in related field; two (2) years of experience in Table Games; or equivalent combination of education and experience

Must have excellent written and verbal communication skills; must be fluent and literate in English

Ability to maintain a high level of confidentiality and professionalism

Must be proficient in Microsoft Office applications (Excel, Word, Outlook, etc.) and have knowledge of Table Games operating systems

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Must have knowledge of all Table Games and Table Games Operations

Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner

Ability to work collaboratively and communicate effectively with team members at all levels of the organization

Ability to work any shift or hours, including nights, weekends, holidays, and overtime

MUST be able to obtain/maintain Colorado Support Gaming license