Helix · 4 hours ago
IT Lab Systems Administrator
San Diego, CA
Full-time
Onsite
Mid Level
$106K/yr - $134K/yr
3+ years expHelix is a company focused on transforming healthcare through genomics. They are seeking an IT Lab Systems Administrator to support the IT infrastructure of their DNA sequencing lab, manage incidents, and assist with cloud migration projects.
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Responsibilities
Serve as a primary point of contact for lab users, providing technical support for lab PCs, systems, and scientific instruments to ensure mission-critical operations are always up and running
Manage incidents, tickets, and alerts using Jira Service Desk and PagerDuty, ensuring timely resolution and communication
Handle escalated day-to-day IT tasks, including troubleshooting issues related to Netskope publishers, Duo Auth Proxies, and setting up LDAP with third parties
Monitor the health of our lab's virtual and physical infrastructure using tools like PRTG and Datadog, responding to alerts and resolving technical problems
Participate in the deployment of IT and infrastructure projects, including assisting with lab system migrations to AWS, software deployments, and operating system patching
Manage vulnerability reporting and assist with remediation using tools like Tenable.io and Automox
Work with vendors and colleagues to streamline the onboarding of new lab systems and instrumentation
Create and maintain clear documentation for system configurations, processes, and policies
Participate in a 24/7 on-call rotation to provide after-hours support for our production lab environment
Qualification
Required
A minimum of 3-5 years of experience in IT, directly supporting end-users and systems
Outstanding customer service skills with a can-do attitude and a strong sense of ownership
Strong troubleshooting and problem-solving skills, with the ability to learn and adapt to new technologies and processes quickly
Excellent organizational and time-management skills, with the ability to work independently and effectively multitask
A foundational understanding of Windows and Linux operating systems, as well as networking protocols (TCP/IP, DNS, DHCP)
Preferred
Experience with cloud platforms, particularly AWS (including S3, DataSync, and understanding of Direct Connect)
Familiarity with cloud migration processes and strategies for on-premise infrastructure
Scripting and automation experience (PowerShell, Bash, Python)
Familiarity with monitoring tools (e.g., PRTG, Datadog, SCM), MDM/system management tools (e.g., Automox, Intune), and vulnerability scanners (e.g., Tenable.io)
Experience with incident management platforms like Jira Service Desk and PagerDuty
Experience working in a regulated, clinical, or laboratory environment
Experience utilizing AI-powered coding assistants (e.g., GitHub Copilot) to accelerate script creation, debugging, and code optimization in an IDE
Strong proficiency with GitHub for version control, collaboration, and CI/CD workflows
Familiarity with creating or configuring AI Agents to automate routine operational tasks or enhance workflows
Benefits
Comprehensive Health Insurance with Date of Hire eligibility
12 weeks Helix Paid Parental Leave option
401(k) with employer matching of up to 3% and 100% Vesting on the Date of Hire
Comprehensive Well-Being Benefits
Flexible PTO
Remote options for many roles and a home office stipend
Company
Helix
Helix is a population genomics company that is working to advance genomics research and integrate genomic data into clinical care.
51-200 employees
H1B Sponsorship
Helix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (3)
2023 (3)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$403MKey Investors
Warburg PincusNational Institutes of HealthDFJ Growth
2021-06-03Series C· $50M
2020-07-31Grant· $33M
2018-03-01Series B· $200M
Leadership Team
Jim Chou
CTO
Recent News
Rochester Business Journal
2025-11-07
Company data provided by crunchbase