New York Sports Club · 10 hours ago
Fitness Supervisor
Queens, NY
Full-time
Onsite
Mid, Senior Level
$20/hr - $25/hr
1+ years expNew York Sports Club is a long-standing fitness club brand that aims to improve lives through fitness. The Fitness Supervisor is responsible for leading the fitness sales and revenue growth, managing trainers, and ensuring operational excellence while delivering a superior member experience.
FitnessSports
Hiring Manager
Nicole L
Responsibilities
The Fitness Supervisor is responsible for leading and maintaining the fitness sales and revenue growth of the program
The Fitness Supervisor will report directly to the General Manager (GM) and will have a dotted line responsibility to the District Fitness Manager (DFM)
The GM will be responsible for the performance management of trainers and group exercise instructors
The Fitness Supervisor is the business leader of the Personal Training (PT) department
This individual creates and supports team culture to drive operational excellence and deliver a superior member experience
Fitness Supervisors are goal oriented, results driven, eager to interact with members, and excited to develop and mentor a team of high performing talent
The Fitness Supervisor role is to lead the program by promoting and selling fitness products and services, also to coach, train, and mentor Personal Trainers to meet and exceed department/company objectives
Business management of the trainers including monthly evaluations, monthly projections, PT calendar management, lead and client communication, and oversight of trainers delivering complimentary services
Conduct timely and relevant business management meetings to support trainer development
Accountability of team’s business deliverables by setting targets, following up, providing feedback and support for progress
Collaborate with DFM and/or GM and Assistant General Manager (AGM) for PT Sales driving and complementary clinics
Assist with day-to-day operations to help support business objectives and member/guest needs
Lead the operational and sales components during the new hire process of new trainers in partnership with the GM/AGM
PT business and sales coaching
Partner with GM to capture trainer availability, book sessions, and manage the team’s ability to deliver fitness services to meet member needs
Generate PT Sales leads, schedule lead generation activities, and support trainer development to build a successful business
Set goals in support of club special events and execute the proper follow up post event
Produce and host monthly PT department meetings with the GM
Implement and execute all operational SOPs including administrative duties associated with client outreach and staff accountabilities
Support trainers through financial planning as it relates to the compensation plan
Achieve monthly and annual department financial goals by strategically planning weekly activities in alignment with department objectives and initiatives including Net Gain Goals, Cancellation Targets, Active Client Penetration, New Sales, and Fitness Orientation appointment booking and conversion
Proactively address business trends in fitness assessment conversions, client attrition and client training frequency
Partner with the GM on any performance management metrics relating to trainers
Consistently audit, analyze, and manage fitness revenue and expenses and proactively modify accordingly to ensure compliance and profitability
Communication with potential leads and all clients
Client coverage and sharing across all fitness offerings
Management of all client pipelines, inclusive of new members
Clearly outline the pipeline responsibilities in partnership with the GM or AGM (where applicable), and with the oversight of PT senior leadership
Scheduling and execution of new member assessments (My Club Intro “MCI”), inclusive of In Body Assessments where offered
Responsible for hosting demo clinics during scheduled shifts to promote engagement, build relationships, drive member referrals, and increase SGT/PT/Team Training revenue
Collaborate with all departments of the club to achieve interdepartmental synergy
Manage optimal staffing targets to meet the needs of the business
Mentor trainers to build connections and maintain a high-quality team to uphold the brand standards and expectations of their role
Establish and maintain friendliness and service standards for trainers in their interactions with members and club staff
Identify, collaborate, and align on key talent to advance trainer careers
Qualification
Required
1-2 years prior sales experience
1-3 years of supervisory experience
2-3 years of personal training experience
Demonstrate the ability to drive financial performance
Exhibits sales skills with a specific focus on attracting new clients and retention
Strong business acumen
Ability to create a positive team culture with adherence to brand standards
Possess collaborative social skills and strong desire to interact with members, clients, and staff
Ability to manage high volume of inbound communication and react in a timely manner
Ability to create team accountability through structured timelines, action plans, and required documentation
Strong technical skills
Ability to train and mentor Personal Trainers
Strong active listening skills
Excellent written and oral communication skills
Enthusiastic and passionate about the fitness industry
Child & Adult AED/CPR certified
Certified Personal Trainer certification (CPT)
Physical demands include ability to lift up to 45 pounds with or without reasonable accommodations, walk through all areas of clubs, climbing stairs (where applicable), repetitive squatting, bending and lifting, restacking of weights, moving of equipment as necessary, standing for long periods of time, and ability to demonstrate other exercise movements as part of a personal fitness workout
Preferred
Fitness sales preferred
3+ years of supervisory experience preferred
Corporate gym setting preferred
Benefits
Full-time benefits
Bonus eligible
Company
New York Sports Club
New York Sports Club offers full-service gyms equipped with everything you need from a neighborhood gym, including convenient locations and member-friendly month-to-month memberships, that won’t break the bank.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bill McMenamy
Chief Executive Officer
Brian A Clarke, Jr.
SPIN INSTRUCTOR
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