Rivian · 1 month ago
Inside Sales Advisor
US-IL-Normal
Full-time
Onsite
Mid, Senior Level
$17.57/hr - $21.95/hr
6+ years expRivian is an automotive company seeking an Inside Sales Advisor to join their Inside Sales organization. The role involves building relationships with prospective customers, managing the sales process, and ensuring a personalized customer experience that drives satisfaction and sales conversion.
AutomotiveElectric VehicleManufacturingTransportation
Responsibilities
Consistently achieve or exceed monthly and quarterly sales targets and other key performance indicators such as pipeline management, sales conversion, take rate on trade-ins and financial solutions, customer satisfaction and NPS
Lead and support outbound call campaigns
Provide outbound follow-up to qualifying leads and progress through the sales funnel
Ensure customer experience is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture
Engage and qualify Rivian customers and identify their unique needs to create personalized and memorable experiences that drive conversion and customer satisfaction
Maintain and share your in-depth knowledge of our products and services, features and benefits, and community stories to effectively guide customers in their decision-making process when considering Rivian
Build and manage a healthy sales pipeline by establishing positive, long-term relationships with customers via high touch, responsive service
Engage and support customers through order confirmation, following up across various stages of the sales process to drive conversion through the funnel and increase customer satisfaction, repeat business and referrals
Study and solicit customer feedback to understand and solve for customer pain points and opportunities for continuous improvement
Stay up to date on auto and EV competitive landscape and trends to keep a close pulse on what customers are considering and effectively build value in our products and overcome objections to purchase
Share success strategies, best practices and continuous feedback with teammates to cultivate a culture of learning and winning together built on trust
Support and motivate fellow team members by providing clear direction and feedback
Resolve customer escalations in the moment and promptly cascade outstanding issues to the appropriate teams while ensuring customer satisfaction
Communicate business trends and data to the leadership team with recommendations regarding areas of opportunity
Pay close attention to customer sentiment and the quality of the service provided; coaching for exceptional performance
Take on additional projects, duties and assignments as required and/or by request from sales leadership
Qualification
Required
6+ years of sales, retail, customer service or hospitality experience at a top tier, premium brand (direct to consumer, auto and or EV a plus)
Proven track record in a high-velocity sales cycle, from prospecting to closing, in a commission-based environment
Experience succeeding in a face-paced, dynamic start up environment with continuous iteration and changes
Strong communication and collaboration skills (written and verbal)
Ability to work a flexible schedule to support customers on nights, weekends and/or holidays
Working knowledge of Microsoft Programs (Word, Excel, PowerPoint, Teams) with the ability to learn new tools quickly
Comfortable operating large, high performance vehicles and conducting demo drives with customers
Ability to work effectively both in a team and independently
Maintain a positive, upbeat and can-do attitude at all time
Ability to obtain and maintain local sales licenses if applicable in your state/province
Flexibility to travel as needed for events to active sales activities
Preferred
Experience in a call center environment preferred but not required
Experience using CRM systems (Salesforce preferred)
Benefits
Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26.
Full Time Employee coverage is effective on the first day of employment.
Company
Rivian
Rivian is an automotive technology company that develops products and services to advance the shift to sustainable mobility.
10001+ employees
H1B Sponsorship
Rivian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (70)
2023 (54)
2022 (79)
2021 (21)
Funding
Current Stage
Public CompanyTotal Funding
$21.93BKey Investors
Volkswagen GroupUS Department of EnergyIllinois Department of Commerce & Economic Opportunity
2025-06-30Post Ipo Equity· $1B
2024-11-25Post Ipo Debt· $6.6B
2024-05-02Grant· $827M
Leadership Team
Robert Scaringe
Chief Executive Officer
Claire McDonough
Chief Financial Officer
Recent News
The Motley Fool
2026-01-18
The Orlando Sentinel
2026-01-17
San Gabriel Valley Tribune
2026-01-17
Company data provided by crunchbase