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Menzies Aviation · 1 month ago

Cargo Office Supervisor

Rockford, IL

Full-time

Onsite

New Grad, Entry, Mid Level

0+ years exp

Menzies Aviation is a critical partner in the global aviation industry, delivering time-critical logistics services. The Cargo Office Supervisor will direct and coordinate the activities of non-exempt employees, ensuring compliance and providing excellent customer service.

Air Transportation

No H1B

U.S. Citizen Only

Responsibilities

Ensures proper staffing is scheduled for Office Staff

Perform general office duties inclusive of, but not limited to filing, answering telephone(s), mail distribution and composing correspondence

Involved in the interviewing process, conduct performance evaluations, issue disciplinary actions and work with General Manager on final decisions in these areas

Keep track of attendance records, monitor lateness/absence/manual miss punches, etc

Ensures proper documentation is prepared by staff to maintain compliance with the airline guidelines, FAA, DOT and other regulatory agencies

Interact with authorities, TSA, CBP, Agriculture agents

Provide excellent customer service to all customers at the counter and over the phone

Resolves employees concerns and submits to manager for action

Monitor station supply levels and order as necessary

Other duties as assigned

Qualification

Aviation Industry experienceCustomer serviceEnglish proficiencyCompliance knowledgeSafety awarenessLeadership skills

Required

One year college certificate or technical school, six months related experience or equivalent combination of education and experience

Must be able to pass a ten-year background check as required by US Customs

Must be able to lift and move up to 70 pounds

Must be able to speak, read, and write in English proficiently

Valid driver's license with good driving records

Must be available and flexible to work variable shifts including weekends and holidays

Work is done primarily outdoors. Must be comfortable working in all weather conditions

Must pass an FBI background check and obtain a custom seal

Must pass driver's test with the Department of Airports and obtain a driver's license to drive on Airport Operational Area (AOA)

Must be able to pass all pre-employment testing, including drug testing and ten-year background check as required by US Customs

Fully versed in International Aviation Safety and Security standards and passionate about promoting them within the organization

Preferred

Aviation Industry experiences a plus

Company

Menzies Aviation

Glassdoor3.3

Menzies Aviation is a global aviation services company that provides ground handling, air cargo, and fuel services. It is a sub-organization of John Menzies.

Founded in 1995

Hounslow, Hounslow, GBR

10001+ employees