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Houston Grand Opera · 4 weeks ago

Box Office Representative - Part Time

Houston, TX

Part-time

Onsite

Entry Level

1+ years exp

Houston Grand Opera is an esteemed organization dedicated to enriching the community through the art of opera. The Box Office Representative serves as a front-line ambassador, responsible for providing exceptional customer service, driving ticket sales, and supporting Box Office operations during performances.

EventsMedia and EntertainmentPerforming Arts

Responsibilities

Provide exceptional and seamless customer service for patrons that reflects HGO’s commitment to excellence

Leverage connections with the audience at every interaction to create memorable experiences

Assist patrons via various channels such as phone, web chat, e-mail, or in-person regarding ticket sales, ticket exchanges, and other general inquiries such as performance details, directions, parking, etc

Ensure accurate processing and timely delivery of customer tickets

Engage successfully in cross-selling, up-selling, and donation asks

Staff and support Box Office operations or other guest service stations during performances

Support departmental campaign objectives through directed outreach for subscription renewals, sales, stewardship, and retention campaigns; executing each campaign in a manner which meets or exceeds established project objectives and KPI’s

Identification of individual giving prospects for referral to Philanthropy for further qualification

Assist other HGO departments with various projects and events as needed

Assist with the set up and takedown of equipment, signs, and other duties as assigned

Qualification

Customer serviceTicket salesLead generationCross-sellingUpsellingCommunication skillsOrganizational skillsTeam playerAttention to detail

Required

1 year of direct work experience in a customer service and/or ticket sales role

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required

The ideal candidate will have a passion for the arts and possess superb customer service skills

Strong verbal and written communication skills

Demonstrate a passion for providing exceptional customer experiences with every customer interaction

Must be a team player with a positive attitude and a willingness to learn

Attention to detail and strong organizational skills are a must

Must be punctual with the ability to arrive at each workday on time

Evening and weekend work is required

Ability to bend, stoop, sit and sometimes lift up to 20lb