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Valon · 17 hours ago

Escrow Management Supervisor

United States

Full-time

Remote

Mid, Senior Level

4+ years exp

Valon is transforming mortgage servicing and consumer direct lending with a technology-first approach. The Supervisor, Escrow Management will oversee daily escrow analysis operations, lead a team of escrow specialists, and ensure compliance with regulatory requirements while optimizing workflows and managing operational performance.

Financial ServicesFinTechReal Estate

Responsibilities

Supervise, coach, and develop a team of escrow specialists through regular performance feedback, skill development and career progression planning

Foster a culture of accountability, collaboration, and continuous improvement across the team

Own daily escrow workflow management, including task prioritization, capacity balancing, and on-time completion of all critical escrow analysis functions

Serve as the escalation point for complex or high-risk loan-level issues, ensuring timely resolution, regulatory adherence, and strong borrower outcomes

Provide oversight for escrow analysis operations, regulatory compliance, and ensure adherence to RESPA, state guidelines, and investor requirements (Freddie Mac, Fannie Mae, Ginnie Mae)

Conduct and monitor quality control reviews: identify root cause, drive corrective actions, and prevent repeat defects

Ensure accuracy and compliance across escrow-related activities, including escrow setup and deletion, refund processing, onboarding due diligence, and annual and short-year escrow analyses

Analyze operational trends and provide reporting and insights to leadership to inform strategy and improve product and process outcomes

Partner with cross-functional teams—including Operations, Compliance, Product, and Customer Experience—to support business initiatives and ensure seamless communication

Maintain and enforce compliance standards across all escrow activities, serving as a resource for policy interpretation and regulatory updates

Lead by example in promoting a professional, service-oriented and results driven work environment

Delegate tasks, manage workflow, and monitor team performance

Implement and maintain procedures to improve quality, turnaround time, and productivity

Monitor compliance with internal policies, company standards, and regulatory requirements

Perform other duties as assigned

Qualification

Escrow analysisMortgage servicingRegulatory complianceProcess optimizationAnalytical skillsTeam leadershipInterpersonal skillsCommunication skillsProblem-solvingFlexibility

Required

4–6 years of experience in mortgage servicing with extensive knowledge of escrow analysis and escrow operations, including 2 years in a proven supervisory or lead role

Experience working with Freddie Mac, Fannie Mae, and Ginnie Mae loan products and guidelines

Demonstrated leadership experience with responsibility for supervising teams, managing performance, and resolving escalations

Strong analytical, critical thinking, and problem-solving abilities with a focus on process optimization

Strong knowledge of escrow procedures, documentation, and compliance standards

Excellent interpersonal and communication skills; able to influence, collaborate, and adapt quickly in a dynamic environment

Act as a liaison with other teams to ensure compliance with production goals and timelines

Identify and resolve technical, operational, or staffing challenges

Proficiency with mortgage servicing systems and tools, including experience analyzing operational and control reports

Strong critical thinking, strong analytical, and problem-solving abilities with a focus on process optimization

Strong troubleshooting and communication skills

Ability to manage competing priorities and meet deadlines in a fast-paced environment

Flexibility and adaptability to evolving business needs, technologies, and regulatory requirements

Minimum education requirement: High school diploma or GED equivalent required

Benefits

Competitive salary and a 401(k) plan—with a 4% annual match!

No weekends or late nights required!

17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays!

Comprehensive, low-cost medical, dental, & vision benefits and an EAP for additional support!

In-office snacks and drinks (and Bagel Fridays)!

Company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.

12 weeks of FULLY PAID time off to focus on their new addition(s)!