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First Advantage · 2 months ago

Customer Success Director (Staffing Vertical)

United States

Full-time

Hybrid

Director/Executive

$90K/yr - $110K/yr

7+ years exp

First Advantage is a leading provider of mission-critical background screening solutions. The Customer Success Director will manage strategic accounts, develop sales account plans, and ensure customer satisfaction while driving revenue growth through effective account management and collaboration with internal teams.

Human ResourcesRecruitingSkill Assessment

Responsibilities

Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and sales opportunities and analyze competitive threats. Meet or exceed monthly and annual revenue objectives within a defined list of named accounts

Identify additional products or solutions FA can provide

Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions

Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor’s offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over those offered by its competitors

Prepare and deliver quarterly and annual client business reviews

Document and manage all action/project plans for assigned client base

Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues

Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices

Constantly seek, share, and implement best practices

Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources

Partner with internal account team to review program performance

Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers

Manage monitoring and reporting programs for customers

Perform other duties as assigned

Qualification

Sales account managementC-level relationship managementMS Office proficiencyAnalytical skillsNetworking capabilitiesInterpersonal skillsProblem-solving skillsTime-management abilitiesOrganizational skills

Required

Bachelor's degree or equivalent work experience

7-10 years proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience

Proficiency with MS Office applications including Word, PowerPoint, and Excel

Strong oral and written communication, and interpersonal skills

Outstanding multi-tasking and time-management abilities

Excellent organizational, analytical, problem analysis and problem-solving skills

Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity

40-50 hour work week with additional hours as customers, situations and projects require

Preferred

3 years of virtual work experience

Located in the Eastern or Central time zones

Work experience in the professional sales environment is desirable

Company

First Advantage

Glassdoor3.6

First Advantage is a provider of technology solutions for screening, verifications, safety and compliance related to human capital.

Founded in 2003

Atlanta, Georgia, USA

5001-10000 employees

http://www.fadv.com

Funding

Current Stage

Public Company

Total Funding

unknown

2021-06-22IPO

2019-11-25Acquired

Leadership Team

David Gamsey

Retired Chief Financial Officer

Recent News

Investing.com

First Advantage’s ratings affirmed by Moody’s, outlook now stable

2025-11-25

thefly.com

First Advantage reports Q3 adjusted EPS 30c, consensus 28c

2025-11-08

MarketScreener

Earnings Flash (FA) First Advantage Corporation Reports Q3 Revenue $409.2M, vs. FactSet Est of $403.6M

2025-11-07

Company data provided by crunchbase