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Outer Cape Health Services · 1 month ago

Practice Manager

Wellfleet, MA

Full-time

Onsite

Mid Level

$65K/yr - $80K/yr

Outer Cape Health Services is dedicated to providing primary health care and supportive social services to the community. The Practice Manager will organize and evaluate the delivery of high-quality patient care services while managing day-to-day operations and collaborating with various health center staff.

Health Care

Responsibilities

Manages and maintains clinical schedule. Collaborates closely with the Nurse Manager and site Medical Director to maintain a clinical appointment schedule, which supports quality patient care and maximum productivity of clinical staff

Works with the Nurse Manager to review schedules weekly to anticipate any problems

Provides administrative oversight and direction to health center staff in support of the Operations Director for day-to-day scheduling needs

Processes time off requests and payroll timecards for site staff

Assists in coordinating operations of the health center with those of other Outer Cape Health sites and programs, assuring consistent standards of practice from site to site

Seeks resolution of interdepartmental operating problems and conflicts as needed

Monitors approved scheduling budgets to ensure that departments remain within approved levels

Assures compliance with all government and contract requirements for all Health Center services under the direction of the Operations Director

Participates in the implementation of short- and long-term plans based on forecasts of clinical needs

Should conflicts arise, inform the Nurse Manager and/or Medical Director

Addresses any conflicts or complaints from patients and identifies the best way to resolve the issue

Completes an Event Report when appropriate and follows up with the Director of Operations if needed

Assists in the investigation and resolution of patient complaints about clinic services in collaboration with the Operations Director, Director of Nursing, and Site Medical Director

Participates in regular management meetings with the Operations Director

Holds regular meetings in the health center to keep employees informed and encourage participation in service improvement

Orients, trains, and manages the performance of assigned health center staff under the direction of the Operations Director

Maintains knowledge of current trends and developments in the field to enhance professional expertise

Regularly monitors work area and environment. May conduct safety rounds. Identifies and rectifies unsafe working conditions or hazards. May provide additional training to staff as needed

Performs other related duties as required or assigned

Qualification

Clinical managementPatient advocacyEMR experienceOrganizational skillsProblem-solving skillsPerformance managementEmployee relationsComputer skillsInterpersonal communicationAttention to detailTeam management

Required

Excellent organizational skills, attention to detail, and demonstrated ability to work in a fast-paced environment. Must be patient-focused and have a commitment to high-quality and accessible health care

Strong problem-solving, decision-making, interpersonal communication, and performance management skills are essential

Excellent patient advocacy, employee relations, and physician relations skills. Must have the ability to manage, change, and develop a team approach in a busy primary health care environment

Experience in a clinical setting

Associate's degree

Computer skills required