Didomi · 3 weeks ago
Senior Customer Success Manager, North America
New-York, United States
Contract
Onsite
Senior LevelDidomi is seeking a Senior Customer Success Manager to join their team in New York, focusing on enhancing website performance and ensuring privacy compliance for global brands. The role involves managing client relationships, delivering training and support, and collaborating with internal teams to relay client feedback.
ComplianceInformation TechnologyPrivacySoftware
Responsibilities
Own and manage assigned relationships within our growing portfolio of clients across North America
Provide world-class service through a variety of activities, including new client trainings/walkthroughs, technical support, and business reviews
Capture and share product feedback with our engineering and product teams
Demonstrate an interest in gaining technical expertise related to our products and offerings
Report to the client services team to establish and meet account management goals and objectives
Interpret data insights from our platform to recommend improvements/changes to clients that will yield positive results
Staying up to date in the changing landscape of data privacy regulations
Qualification
Required
Significant experience working in a client-facing services role
Exceptional client management skills
Strong project management experience
Ability to manage conflicting priorities and meet deadlines
Demonstrates a high degree of initiative and ownership
Exceptional written and verbal communication skills
Ability to be flexible and adaptable in high-intensity situations
Enthusiasm for working in a cross-cultural team with clients across multiple countries
Technical & Analytical Skills
Basic understanding of digital advertising and operations
Ability to understand technical concepts and components of digital websites
Experience using complex datasets to track performance trends, identify anomalies, and determine root causes
Experience running analyses and presenting insights back to clients in a clear and meaningful way
Preferred
Experience using client-facing tools such as Zendesk, Slack, and HubSpot
Experience using internal tools such as Salesforce, Planhat, and Jira
Experience with JavaScript, HTML, and CSS (strongly encouraged)
Customer-facing experience with publishers or digital media companies
Experience using AI productivity tools
Company
Didomi
Didomi is a consent and preference management platform for collecting and leveraging user consents and preferences for businesses.
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$127.54MKey Investors
Marlin Equity PartnersBREEGA
2025-04-22Private Equity· $81.73M
2021-07-09Series B· $40.15M
2020-06-04Series A· $5.67M
Leadership Team
Romain Gauthier
Founder and CEO
Jawad Stouli
Co-Founder & CTO
Recent News
2025-11-14
The French Tech Journal
2025-07-16
thesaasnews.com
2025-07-11
Company data provided by crunchbase