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Indiana Wesleyan University Nursing · 1 month ago

Financial Aid Counselor

Marion, IN

Full-time

Hybrid

New Grad, Entry Level

Indiana Wesleyan University Nursing is seeking a Financial Aid Counselor to assist its National & Global and Wesley Seminary student populations. The role involves helping students navigate the financial aid application process, determining eligibility, and communicating important financial aid information while maintaining student privacy.

Higher Education

Responsibilities

Works closely with students to establish student financial aid eligibility and maintains a thorough understanding of need analysis and student financial aid eligibility requirements

Develops and finalizes student financial aid award packages in a timely and accurate manner consistent with Indiana Wesleyan University awarding policies and procedures and in conjunction with federal and state regulations

Counsels students in-person, by phone, or by email on rights and responsibilities regarding receipt of student financial aid and promotes financial literacy with professionalism and a customer service orientation; answer questions regarding maximizing aid eligibility and explains and advises regarding available and beneficial options and required actions

Completes review for verification and other general aid eligibility processes

Analyzes complex situations and resolves problems, understands and anticipates customer service needs with regard to student funding options

Maintains practical current knowledge of statutory and regulatory requirements regarding student financial aid, other aid agencies, and the university and applies this knowledge accurately to student financial aid packages

Works well both independently and within a team; possesses and models good communication and relational skills; works cooperatively with others

Uses tact, diplomacy, sensitivity, and good judgment in dealing with all customers and relates well to a diverse student population

May require some evening work and occasional travel; represents the office in outreach events as needed

A university-issued laptop computer is provided to enable the ability to work remotely as required and/or permitted by supervisor and when it enhances office productivity; manages remote work options/requirements responsibly

Serves as back-up for other financial aid counselor and support staff functions; other duties as assigned

Qualification

Financial aid administrationOffice management softwareProblem solving skillsCommunication skillsAttention to detailTeamwork skillsFluency in Spanish

Required

Bachelor's degree or equivalent transferable work experience and skills

Demonstrated ability to work effectively with individuals from diverse communities and cultures

Proficiency-level experience with office management software, enterprise software, and various web-based communication and informational systems

Proven ability to effectively convey technical information in a call center environment, through email correspondence, and through in-person interactions

Knowledge of federal, state, and institutional student financial aid administration

Comfortable working in a technology environment and a coordinated call center office setting

Attention to detail and accuracy

Understanding and application of complex student aid requirements and concepts

Capacity to work independently and within a team environment

Effective oral and written communication skills

Ability to keep sensitive information secure and private

Sound problem solving and analytical skills