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Osprey Management · 1 month ago

Self Storage Facility Manager

Taos,NM,US

Full-time

Hybrid

Mid, Senior Level

$18/hr - $20/hr

2+ years exp

Osprey Management is a private equity real estate firm specializing in the acquisition and management of self-storage assets. The Self Storage Facility Manager is responsible for overseeing daily operations, including leasing units, providing customer service, and managing facility maintenance to ensure a clean and secure property.

Product DesignReal EstateResidential

Responsibilities

Rent storage units to customers using effective sales strategies based on customer needs

Provide exceptional customer service to both new and existing customers, building strong rapport and maintaining professional communication

Respond to customer inquiries and resolve complaints in a courteous and timely manner

Meet or exceed sales goals for insurance, merchandise, and unit rentals

Prepare auction units in accordance with company procedures and lien laws when necessary

Perform opening and closing duties in accordance with company policies and procedures

Accept payments and process transactions accurately

Complete daily bank deposits and maintain proper documentation

Follow all company protocols related to cash handling and recordkeeping

Conduct daily property walks, perform lock checks, and ensure all units are clean and operational

Keep the office, property, and vacant units clean and organized at all times

Perform general maintenance, including: Plumbing: Repairing leaks, unclogging drains, and installing fixtures. Electrical: Troubleshooting wiring, replacing outlets, and installing light fixtures. Carpentry: Repairing doors, windows, and minor structural elements. HVAC: Basic knowledge of heating and air systems for minor fixes or coordination with vendors

Handle groundskeeping duties such as mowing, trimming, planting, and snow removal during winter months

Ensure the facility is secure, well-maintained, and compliant with company standards

Monitor equipment and property conditions, report larger repair needs, and follow up as needed

Perform other general office and maintenance duties as assigned to support operations

Adhere to all company policies and procedures, as well as applicable local and state regulations

Maintain accurate and up-to-date records related to unit rentals, maintenance activities, and customer interactions

Qualification

Managerial experienceGeneral maintenance skillsMicrosoft WordMicrosoft ExcelWillingness to learnLift 50 poundsCommunicationProfessional presentationProblem-solving ability