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Brown & Brown · 2 days ago

Personal Line Customer Service Representative

Greensboro, NC

Full-time

Onsite

Entry, Mid Level

2+ years exp

Brown & Brown is seeking a Personal Lines Customer Service Representative to join our growing team in Greensboro, NC. The role focuses on providing prompt, efficient, and high-quality customer service within a high-volume insurance center, aiming to enhance customer experience and retention while soliciting new business opportunities.

Insurance

Responsibilities

Receive, process, and respond to customer inquiries regarding, but not limited to, existing policy questions, coverage change requests, requests for new policies, certificates of insurance, auto ID cards, billing, payments, or any other service-related matters

Proactively seek referrals from current customers to solicit new business and capitalize on cross-sell opportunities

Provide an exceptional customer experience

Document renewal, sales, and insurance operations compliance documents into the agency management systems

Attending internal and client meetings, as needed

Follow agency guidelines, policies, and procedures

Promote teamwork, support, knowledge sharing and a positive attitude in the department and office

Promote a commitment to achieve or exceed internal and external performance standards

Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology including professional development and continuing education required for valid licensing

Qualification

Property & Casualty LicenseCustomer Service ExperiencePersonal Lines Insurance KnowledgeMicrosoft Office ProficiencyAccount Renewals ExperienceTeamworkPositive Attitude