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Deloitte · 3 days ago

Onshore SalesForce CRM + RCA Functional

Philadelphia, PA

Full-time

Onsite

Mid Level

3+ years exp

Deloitte is a leading professional services firm that empowers organizations to build deeper relationships with customers. As a Salesforce CRM + RCA Functional Analyst, you will manage the daily operations of the Salesforce.com CRM platform, providing user support, troubleshooting issues, and driving improvements in system functionality.

AccountingConsultingFinancial ServicesLegalProfessional ServicesRisk Management

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Oversee daily operations and administrative functions of SFDC CRM, ensuring smooth user experience and system reliability

Provide end-user support, resolve incidents, and escalate complex issues as appropriate

Perform root cause analysis (RCA) for recurring or critical CRM issues and implement corrective actions

Participate in testing, deployment, and ongoing maintenance of new CRM features and enhancements

Document processes, troubleshooting steps, and best practices to facilitate knowledge transfer and continuous improvement

Qualification

Salesforce.com administrationRoot Cause Analysis (RCA)User administrationWorkflow rulesData managementAnalytical abilityTechnical demonstrationsCommunication skills

Required

3+ years of hands-on experience in Salesforce.com (SFDC) CRM administration or support

Understanding of Salesforce platform functionality, including user administration, workflow rules, reports/dashboards, and data management

Demonstrated experience with incident management and performing Root Cause Analysis (RCA) for technical and process issues

Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience

Limited immigration sponsorship may be available

Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

Analytical/ Decision Making Responsibilities

Analytical ability to manage multiple projects and prioritize tasks into manageable work products

Can operate independently or with minimum supervision

Excellent Written and Communication Skills

Ability to deliver technical demonstrations

Company

Deloitte

Glassdoor4.0

Deloitte is a business consulting company that offers audit, consulting, financial advisory, and tax services.

Founded in 1845

London, England, GBR

10001+ employees

https://www2.deloitte.com

H1B Sponsorship

Deloitte has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (6871)

2024 (4911)

2023 (5604)

2022 (8090)

2021 (5993)

2020 (10388)