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Commercial Tire · 1 month ago

Account Manager Level 1

Wenatchee, WA, US

Full-time

Onsite

New Grad, Entry Level

$30/hr - $30/hr

Commercial Tire is a proudly employee-owned company where contributions truly matter. The Account Manager Level 1 is responsible for servicing and managing accounts, ensuring timely delivery of solutions, and maintaining strong customer relationships while achieving sales and service revenue goals.

Automotive

Responsibilities

Consistently maintains a weekly Service/Sales Route for all assigned accounts

All Product delivered must be billed within 48 hours

All Work orders turned in Daily

Forecast and track key account metrics: CPM, CPH Revenue and Inventory

Complete and provide NRT reporting for Key Accounts

Helps Develop service personnel in stores for efficiencies and redundancy for coverage

Obtains monthly service Quota

Manage and maintain monthly and quarterly inspections for all assigned accounts

Build and maintain strong, long-lasting customer relationship

Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Forecast and track key account metrics

Identify growth opportunities within assigned accounts and collaborates with sales team to ensure growth attainment within these accounts

Resolves high severity requests or issues escalations as needed

Provides excellent customer service to existing accounts by staying in touch, immediate follow-up and resolving issues

Completes service orders; process tickets, invoices and bills out customers, verifies credit status of customer, makes billing adjustments, initiates purchase orders for parts, assist with updating information on the computer and maintains records/files for follow-up

Operate air compressor, impact gun, hub-cab hammer and other various machines and tools

Maintains vehicle cleanliness and mechanical maintenance, and ensures vehicle registration, insurance, safety and OSHA materials and devices are up-to-date

Tire work (retail and/or commercial, on and off site) Mount and dismount, air pressure checks and repairs

Active role in product and service sales

Manage a group of customers by servicing and selling recommended products and services

Increase sales revenue by penetrating current customers, gaining new customers, and making “cold calls”

Promote ALL Commercial Tire products and services and develops new relationships and maintains existing customer relationships

Reviews market analysis to determine customer needs, volume potential, price schedules, discount rates and makes recommendations for marketing and sales programs

Promotes excellent customer relations, confers with customers and company officials to resolve issues and ensure prompt service to customers

Serves as a coach to store teams and other sales team members

Completes service orders, processes tickets, invoices and bills out customer verifies credit status of customers, makes billing adjustments, initiates purchase orders for parts, assists with updating information on the computer and maintains records/files for proper follow up. All product delivered must be billed out within 48 hours

Oversee fleet management programs and communicate to fleet accounts on ways to enhance efficiencies

Supports company safety and operational standards and adheres to all audit requirements

Grow Sales and Service Revenue with assigned Accounts at rate of increase with the Store Budgets

Obtains Monthly and Annual Gross Profit Goal

60 Day Inventory Turns on Customer Bandag Retread Inventory

Complete Quarterly inspections for all assigned accounts with BASys and YTRACS

Qualification

Valid driver’s licenseClient-focused solutionsGEDHigh School DiplomaTire Safety TrainingFleet managementCustomer ServiceSales SkillsInterpersonal SavvyMeasure workNegotiationTeamworkCommunication